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Customer Service Representative

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Accenture

16d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Design
  • Pune

AI generated summary

  • You need 3+ years in sales enablement, graphic design, and MS Office, plus 2+ years in Adobe Creative Cloud. A bachelor's in graphic design or a related field is essential.
  • You will create innovative print and digital designs for client deliverables, collaborate with teams, manage visual materials, and implement brand guidelines while ensuring compliance with proposal requirements.

Requirements

  • Sales Enablement
  • Minimum 3 year(s) of experience is required
  • 15 years full time education
  • Minimum of 3 years’ experience as a graphic designer
  • Minimum of 3 years’ experience in documentation and presentation design working in MS Word, PowerPoint and other Microsoft Office products specific to PC platform
  • Minimum of 2 years professional experience in any of the following: Adobe Creative Cloud products, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Acrobat
  • Associate degree/College Diploma (±13 years)
  • Bachelor's degree in graphic design or related discipline

Responsibilities

  • Provide functional, technical or administrative support to resolve customer problems and queries.
  • The Graphics and Production Senior Analyst creates print and digital design solutions for client-facing pursuit deliverables.
  • They collaborate with proposal teams at each stage of the sales process to establish an overall design strategy for creating visuals which will reflect throughout RFx responses, presentations, and other sales related materials.
  • They create engaging and innovative print and digital deliverables that will resonate with the client while implementing brand guidelines.
  • Designs all graphics and visuals to meet proposal requirements and brand standards in alignment with the selected theme.
  • Manages all visual materials including proposals, presentations, and orals materials both digital and print production, as required.
  • Collaborates with other graphic designers within the team on larger-scale assignments.
  • Ability to understand and implement the latest creative trends impacting proposal design.
  • Intermediate level in software technology used in the design and development of pursuit materials: MS Word, PowerPoint (PC); Adobe Acrobat.
  • Intermediate proficiency in Adobe Creative Cloud software (Photoshop, Illustrator, InDesign).
  • Implements brand guidelines.
  • Utilizes consistent formatting to develop print and digital pursuit deliverables that comply with client-specific requirements.
  • Creates charts, icons, imagery, illustrations, infographics.
  • Converts complex raw content into compelling graphic visualizations.
  • Reviews, understands, and applies client formatting and submission requirements.
  • Assists deal design lead with final production efforts.
  • Follows process for archiving assets from completed deal assignments.
  • Consults and collaborates with deal design lead or other internal design groups.
  • Receives insights from deal teams about the client, market, and win themes to establish a visual concept.
  • Presents/shares in community meetings.
  • Posts to MS Teams.
  • Other duties as requested.

FAQs

What is the primary role of a Customer Service Representative in this position?

The primary role of a Customer Service Representative is to provide functional, technical, or administrative support to resolve customer problems and queries.

What minimum experience is required for this position?

A minimum of 3 years of experience is required for this position.

What educational qualification is necessary for this role?

The candidate must have 15 years of full-time education, such as an Associate degree or Bachelor's degree.

Are there any specific skills that are a must-have for this position?

Yes, the must-have skill for this position is Sales Enablement.

What are some good-to-have skills for this role?

Good-to-have skills include Sales and Channel Management.

What software proficiency is required for this role?

Intermediate proficiency in software technology used in design and development of pursuit materials, including MS Word, PowerPoint, and Adobe Creative Cloud products, is required.

Is experience in graphic design necessary for this position?

Yes, a minimum of 3 years’ experience as a graphic designer is required.

What types of deliverables will the candidate be creating?

The candidate will be creating engaging and innovative print and digital deliverables for client-facing pursuit materials.

Will there be opportunities for teamwork in this role?

Yes, the candidate will collaborate with proposal teams and other graphic designers on larger-scale assignments.

What is the work environment like for this position?

The work environment can be fast-paced and deadline-driven, often requiring the ability to work under pressure.

Are there any travel requirements for this position?

Yes, travel of 30-40% may be possible.

Will the candidate need to work outside of standard hours?

Yes, the position may require working non-standard hours, including evenings or weekends.

What professional attributes are valued for this role?

Valued professional attributes include solid time management skills, effective communication, problem-solving abilities, and excellent interpersonal skills.

Is advanced knowledge of the English language important for this position?

Yes, an advanced command of the English language is required for effective communication.

Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.