Logo of Huzzle

Customer Service Representative

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
  • Toronto
  • Quick Apply

Requirements

  • Successful candidates will require:
  • 2 years’ experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
  • A strong service orientation – a demonstrated desire to wow our customers!
  • Detail oriented
  • Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
  • The ability to work effectively as part of a team
  • Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
  • Strong communication skills

Responsibilities

  • Providing exceptional service to our Clients and our Associates at our Cash Desk
  • Performing daily cash handling functions including opening/closing registers and processing all sales transactions
  • Bagging and tissuing purchased product on behalf of customers
  • Answering store phones
  • Maintaining the Service desk
  • Updating and maintaining client information files including membership in our Club Harry Loyalty program
  • Assisting with Inter-store transfer processing and e-commerce requests and shipments
  • Assisting clients who have purchased on-line but are picking up products in-store

A proudly Canadian retailer of luxury menswear since 1954.

Retail & Consumer Goods
Industry
501-1000
Employees
1954
Founded Year

Mission & Purpose

As the leading luxury menswear retailer in Canada, you can count on Harry Rosen to keep you looking and feeling sharp. In business for over 65 years, we are proud to be recognized as one of the 100 Best Managed Companies in Canada. Our team is driven to inspire and grow, readily embracing change and technology. With a flexible growth model, we are dedicated to supporting our clients’ needs—whether it be in store, online, or through various curation services. Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. We focus on building long-term relationships with our staff, our customers, and our partners. The reason why our associates choose to build long-term careers with our company? Simply put, because we care. It's in our DNA to recognize, promote, and reward exceptional work ethic and talent.