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Customer Service Representative

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Cambridge University Press & Assessment

24d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
  • Manila
  • 5d left

AI generated summary

  • You must be fluent in English, willing to hybrid work 8 days/month in Manila, flexible for night shifts, and comfortable with inbound/outbound calls.
  • You will handle customer orders, resolve inquiries via phone/email, advocate for customer feedback, and collaborate with teams in a flexible, mostly nightshift hybrid role.

Requirements

  • Fluent in oral and written in English language
  • Amenable to work in a hybrid setup in our Manila office, 8 days per month
  • Should be open to work in a flexible schedule but mostly nightshift (4pm to 12mn or 9pm to 5am MNL time)
  • Comfortable in doing inbound/outbound calls

Responsibilities

  • Responsible for accepting orders from different communication channels for print and digital products for our customers which can range from students to large distributors globally.
  • Working collaboratively with colleagues from different teams to address or resolve any concerns or requests from our customers.
  • The advocate of our customers by sharing feedback that would help improve customer experience.
  • Provide exceptional service to our customers through phone and/or email.
  • Fluent in oral and written in English language.
  • Amenable to work in a hybrid setup in our Manila office, 8 days per month.
  • Should be open to work in a flexible schedule but mostly nightshift (4pm to 12mn or 9pm to 5am MNL time).
  • Comfortable in doing inbound/outbound calls.

FAQs

What is the salary range for the Customer Service Representative position?

The salary range for the Customer Service Representative position is Php 22,000 to Php 28,000.

Where is the position located?

The position is located in Makati City, Metro Manila, Philippines.

What are the working hours for this role?

The working hours for this role are flexible, but mostly consist of night shifts, specifically from 4 PM to 12 AM or 9 PM to 5 AM MNL time.

Is this position permanent?

Yes, this position is permanent.

What qualifications are required for this position?

The ideal candidate should be fluent in oral and written English, and must be amenable to working a hybrid setup in the Manila office, as well as be open to flexible scheduling primarily during night shifts.

What responsibilities will the Customer Service Representative have?

The Customer Service Representative will be responsible for accepting orders from various communication channels, collaborating with colleagues to resolve customer concerns, and advocating for customers by sharing feedback to improve their experience.

Is experience with SAP or Zendesk necessary for this role?

While experience with SAP or Zendesk is not mandatory, having knowledge or expertise in these areas would be an advantage.

Who can I contact for more information about the job?

You can contact Hannah Heradura at hannah.heradura@cambridge.org for more information.

When is the closing date for applications?

The closing date for applications is 14 December 2024.

Are there healthcare benefits offered?

Yes, employees have access to comprehensive healthcare benefits, including coverage for dependents, group life insurance, and robust well-being programs.

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Cambridge University Press & Assessment

We help millions of people worldwide to open opportunities and unlock their potential.

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Mission & Purpose

We are a world-leading academic publisher and assessment organisation, and part of the University of Cambridge. We’re driven by a simple mission – to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Our team is one connected, global community, pursuing potential and moving forward, together. We will keep exploring, collaborating, and innovating to find bold new ways to spread knowledge, spark enquiry, and aid understanding.