FAQs
What is the working location for the Customer Service Representative position?
The position is primarily based in Abbotsford, Yarra Falls.
Is this a full-time or part-time position?
This is a full-time position available at our Yarra Falls office.
How many days a week will I need to be in the office?
After successful completion of probation, you will be required to work three days a week in the office.
What key responsibilities will I have in this role?
Key responsibilities include responding to customer inquiries via phone, email, and webchat, supporting customers with complex needs, driving customer satisfaction, participating in team discussions, identifying areas for personal development, and seeking improvement opportunities.
What skills are required for this role?
Required skills include outstanding listening, oral and written communication skills, a passion for customer experience, adaptability to new systems, problem-solving abilities, high energy and motivation, and strong attention to detail.
Is there a team environment in this role?
Yes, you will belong to a first-class, friendly customer service team and will actively participate in team discussions and forums.
What types of rewards can I expect from this position?
Rewards include flexible work arrangements, health and wellbeing benefits, opportunities to invest in the business through share purchases, recognition awards, team get-togethers, and a supportive community for career growth.
Will I receive training for this position?
Yes, you will be supported by experienced colleagues who are ready to help you grow in your role.
How do I apply for this position?
You can find more information and apply through our careers hub at computershare.com/careershub.
What is the company culture like?
Our culture is welcoming and close-knit, emphasizing flexibility, teamwork, and employee development.