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Customer Service Representative

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Compass Group

8d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Facilities Management
  • Dublin

AI generated summary

  • You should embody our values, be proactive and detail-oriented, excel in guest service, thrive in fast-paced settings, possess strong English skills, and ideally have front-of-house experience.
  • You will greet guests, manage inquiries, provide IT and AV support, maintain building operations awareness, and ensure adequate stationery supplies.

Requirements

  • The ideal candidate will
  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • Be creative, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude
  • Have passion to deliver excellent guest service in everything that they do
  • Be happy to work in a fast-paced environment with a varied workload and swift changes in the day-to-day operations
  • Have an excellent command of English, verbal and written
  • Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
  • Have the ability to work independently and as part of a large team
  • Preferably have previous experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment

Responsibilities

  • Acting as the main point of contact welcoming internal and external guests. Providing support for meetings & events
  • Proactively dealing with any enquiries, in person, via the phone or email in a timely and professional manner
  • Being first-line support for any IT and AV requirements within the client environment
  • Continually developing client knowledge and awareness of your clients and their guests
  • Maintaining the necessary awareness of building operations & facilities to advise employees, guests, and contractors
  • Ensuring that adequate supplies of stationery are available, monitoring stationery supplies, requesting new stocks

FAQs

What are the working hours for this position?

This is a full-time, permanent role working 40 hours per week on a shift rota basis between 7 AM and 7 PM from Monday to Friday.

What is the main responsibility of the Customer Service Representative?

The main responsibility includes acting as the main point of contact to welcome internal and external guests and providing support for meetings and events.

What qualities are desired in an ideal candidate?

The ideal candidate should be creative, proactive, organized, detail-oriented, process-driven, and resourceful with a can-do attitude, as well as have a passion for delivering excellent guest service.

Is experience in a specific field preferred for this role?

Yes, previous experience in front-of-house roles within a luxury hotel, premium airlines, or a corporate business environment is preferred.

Are there opportunities for professional development in this role?

While the job description does not explicitly mention opportunities for professional development, the role emphasizes continually developing client knowledge and awareness, which may imply growth within the position.

What language proficiency is required for this position?

An excellent command of English, both verbal and written, is required for this position.

Is experience necessary for this role?

While the job listing suggests that previous experience is preferred, it does not explicitly state that it is necessary. Candidates with a strong customer service background may also be considered.

What is the work environment like for this role?

The work environment is described as fast-paced, with a varied workload and swift changes in day-to-day operations.

How do I apply for this position?

Please refer to the specific application process outlined in the job listing or the company’s career page for details on how to apply.

Compass Group

Manufacturing & Electronics
Industry
10,001+
Employees
1941
Founded Year

Mission & Purpose

We’re thousands of talented people bringing you all of the great tasting food, memorable experiences and vital support services that can transform every day into a great day. All of the little things that make the world of difference and boost the wellbeing of millions. From outstanding restaurant experiences, enhancing sporting events and feeding thousands of school children, patients, workers and military personnel, to delivering warm welcomes, clean buildings and safe environments. We’re here to inspire, protect, nourish and energise. To brighten your day. We are people-powered. You don’t become No. 1 by accident. It takes hard work from a capable team. And in an industry built on people, you want the best of the best. You want to be people powered. We’re proud to attract the industry’s top talent because we invest in our people, recognise great work when we see it and provide plenty of opportunities for career growth. It makes the world of difference. Because when people are happy and satisfied it shines through. They go the extra mile, creating new ways to brighten every day for our clients and their customers.