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Customer Service Representative

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SupportNinja

12d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • United States
    Remote

AI generated summary

  • You must be an undergrad with customer service experience in BPO, skilled in voice, email, and chat. Have a strong PC setup and meet specific equipment and internet speed criteria.
  • You will respond to customer inquiries, resolve issues, document interactions, follow up for satisfaction, meet targets, collaborate with teams, and maintain a professional attitude.

Requirements

  • Undergraduates are welcome to apply
  • Previous customer service experience or equivalent in a BPO or call center industry
  • Experience in a blended account (Voice, email & chat)
  • Strong communication skills, both verbal and written
  • Proficient in using computers and various software applications
  • Must be able to meet the equipment requirements for work at home setup
  • Processor: Intel i5 or equivalent Ryzen 5
  • RAM: 8 GB
  • HDD: 250GB
  • Windows 10 Pro / Windows 11 Pro Operating System: Must be Genuine License
  • Windows OS build model 21h2 and up
  • Sound card and video card (built-in is okay)
  • Minimum 19" of Monitor, preferably 22'
  • USB Headset
  • Internet Speed at least 25MBPS or higher
  • ***Mac Os, Macbooks do not qualify

Responsibilities

  • Responds promptly and professionally to customer inquiries via phone, email, or chat
  • Provides accurate information about products and services to customers
  • Resolves customer issues in a timely and efficient manner
  • Follows up with customers to ensure that their issues have been resolved to their satisfaction
  • Properly and accurately document customer interactions in the organization's CRM
  • Adhere to company policies and procedures
  • Meet or exceed performance targets for related KPIs
  • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborate with other departments as needed
  • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
  • Perform other duties as assigned

FAQs

What is the primary responsibility of a Customer Service Representative at SupportNinja?

The primary responsibility is to handle incoming customer inquiries via phone, email, or chat and resolve customer issues in a timely and professional manner.

What qualifications do I need to apply for the Customer Service Representative position?

Undergraduates are welcome to apply, and previous customer service experience or equivalent in a BPO or call center industry is preferred. Experience in a blended account (Voice, email & chat) is also required.

Is there any specific technical equipment needed for remote work?

Yes, you need to meet the personal computer/laptop specifications, including a minimum Intel i5 or equivalent processor, 8 GB RAM, and a stable internet speed of at least 25MBPS or higher.

Are there training opportunities available for employees?

Yes, SupportNinja offers opportunities for skills training and personal and professional development as part of the employment perks.

What benefits do full-time employees receive?

Full-time employees receive competitive compensation, government-mandated benefits, a Retirement Savings Program with Company Matching, life insurance, HMO on day 1, paid time off, birthday leave, bonus and incentive plans, and more.

Can I work from home as a Customer Service Representative?

Yes, you can work from home, but you must meet the specified equipment requirements for a work-at-home setup.

What attributes are expected from a Customer Service Representative in terms of communication?

Strong communication skills, both verbal and written, are essential for effectively assisting customers and collaborating with colleagues.

Are there opportunities for advancement within the company?

Yes, SupportNinja encourages continuous improvement and offers opportunities for personal and professional development, which can lead to advancement.

Do I need to have experience in customer service to apply for this position?

While previous customer service experience is preferred, undergraduates are welcome to apply, indicating that some entry-level roles may be available.

Is there a dress code for the position?

Since the position may allow work from home, there may not be a strict dress code, but maintaining a professional appearance is generally encouraged during customer interactions.

How does SupportNinja ensure a positive work culture?

SupportNinja is dedicated to core values such as being Employee Focused, Always Humble, Improving Everyday, and Practicing Compassionate Candor to maintain a positive work culture.

Are bonuses and incentives available for Customer Service Representatives?

Yes, bonuses and incentive plans are available for employees, which are part of the overall benefits package.

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SupportNinja

Growth can be a great problem to have—as long as you have the right team.

Consulting
Industry
1001-5000
Employees
2015
Founded Year

Mission & Purpose

SupportNinja provides customer experience and back-office support services for tech companies and startups around the world.