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Customer Service Representative

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DP World

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Logistics
  • Neuss

AI generated summary

  • You must have forwarding training, commercial experience, strong Excel skills, fluent German, and ideally some English. Be a reliable team player with good communication and proactive work habits.
  • You will manage customer orders, prepare quotations, schedule calls, monitor deadlines, process complaints, handle billing, and create customer KPIs for efficient service support.

Requirements

  • Completed training as a forwarding merchant or comparable training
  • Practical experience in the commercial area of a forwarding agency is desirable
  • Confident handling of MS-Office applications, focus on Excel
  • Fluent in written and spoken German
  • Knowledge of English is an advantage
  • You are a team player, have good communication skills, are reliable and stress resistant.
  • You enjoy dealing with customers and technical systems
  • You work independently and are characterized by goal-oriented, proactive work with high self-demand.

Responsibilities

  • Administrative processing and handling of customer orders and special requests
  • Order acceptance and order entry
  • Quotation preparation
  • Telephone scheduling of customer orders
  • Compilation & provision of data for further processing in the warehouse/ disposition area
  • Deadline monitoring of customer orders and feedback to the relevant departments and the customer
  • Acceptance and processing of customer complaints
  • Billing for services rendered
  • Creation of customer related KPI's

FAQs

What are the key responsibilities of a Customer Service Representative at DP World?

The key responsibilities include administrative processing of customer orders, order acceptance and entry, preparation of quotations, scheduling telephone orders, compiling data for the warehouse, monitoring order deadlines, processing customer complaints, billing for services, and creating customer-related KPIs.

What qualifications are required for this role?

A completed training as a forwarding merchant or comparable training is required, along with practical experience in the commercial area of a forwarding agency being desirable. Proficiency in MS-Office, especially Excel, and fluency in German are essential, while knowledge of English is an advantage.

Is experience in logistics required for this position?

While previous experience in the commercial area of a forwarding agency is desirable, it is not strictly required; relevant training and skills may also be considered.

What type of work environment can I expect?

You can expect a dynamic team atmosphere with good working conditions and opportunities for personal growth and self-development within an informal setting.

What is the typical compensation package for this role?

DP World offers a market competitive compensation package to its employees.

How does DP World approach diversity and equal opportunity in hiring?

DP World is committed to the principles of Equal Employment Opportunity (EEO) and believes that a diverse workforce is integral to their success. They welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

Are there opportunities for advancement within the company?

Yes, DP World strives to hire and develop the right people and encourages personal growth and career progression within the organization.

What languages are preferred for this position?

Fluency in German is required, and knowledge of English is advantageous.

What qualities do you look for in a successful Customer Service Representative?

The company seeks team players with good communication skills who are reliable, stress-resistant, enjoy customer interaction, and demonstrate goal-oriented, proactive work with a high level of self-demand.

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DP World

We make trade flow, to change what’s possible for everyone.

Transportation
Industry
10,001+
Employees
2005
Founded Year

Mission & Purpose

We exist to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents. We are pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. We make trade flow, to change what’s possible for everyone.