FAQs
What are the key responsibilities of a Customer Service Representative at DP World?
The key responsibilities include administrative processing of customer orders, order acceptance and entry, preparation of quotations, scheduling telephone orders, compiling data for the warehouse, monitoring order deadlines, processing customer complaints, billing for services, and creating customer-related KPIs.
What qualifications are required for this role?
A completed training as a forwarding merchant or comparable training is required, along with practical experience in the commercial area of a forwarding agency being desirable. Proficiency in MS-Office, especially Excel, and fluency in German are essential, while knowledge of English is an advantage.
Is experience in logistics required for this position?
While previous experience in the commercial area of a forwarding agency is desirable, it is not strictly required; relevant training and skills may also be considered.
What type of work environment can I expect?
You can expect a dynamic team atmosphere with good working conditions and opportunities for personal growth and self-development within an informal setting.
What is the typical compensation package for this role?
DP World offers a market competitive compensation package to its employees.
How does DP World approach diversity and equal opportunity in hiring?
DP World is committed to the principles of Equal Employment Opportunity (EEO) and believes that a diverse workforce is integral to their success. They welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.
Are there opportunities for advancement within the company?
Yes, DP World strives to hire and develop the right people and encourages personal growth and career progression within the organization.
What languages are preferred for this position?
Fluency in German is required, and knowledge of English is advantageous.
What qualities do you look for in a successful Customer Service Representative?
The company seeks team players with good communication skills who are reliable, stress-resistant, enjoy customer interaction, and demonstrate goal-oriented, proactive work with a high level of self-demand.