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Customer Service Representative - Denver

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Graybar

21d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
  • Denver
  • Quick Apply

AI generated summary

  • You need strong communication skills, a passion for customer service, ability to handle various situations with enthusiasm, 2+ years experience, and a degree to be our Customer Service Representative in Denver.
  • You will provide exceptional customer service, handling incoming and outgoing calls and correspondence, selling products, and coordinating service requests to ensure a positive experience for all customers.

Requirements

  • Strong communication skills
  • A passion for customer service
  • Ability to handle a variety of customer situations with enthusiasm and tact
  • 2+ years experience preferred
  • 2 year or 4 year degree preferred

Responsibilities

  • Ensure every customer experience is top notch in quality
  • Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
  • Take an active role in selling Graybar goods and services on inbound calls
  • Provide support on product selection and application
  • Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

FAQs

What are the main responsibilities of a Customer Service Representative in this role?

The main responsibilities include ensuring top-notch customer experiences, handling incoming and outgoing customer calls and correspondence, selling Graybar goods and services, providing support on product selection and application, and coordinating various customer service requests.

What qualifications are required for this position?

Strong communication skills, a passion for customer service, the ability to handle different customer situations with enthusiasm and tact, and 2+ years of experience. A 2 or 4-year degree is preferred.

What is the hourly pay range for this position?

The hourly pay range for this position is $24.60 - $27.00.

What benefits are offered to employees at Graybar?

Comprehensive benefits at Graybar include medical insurance, dental insurance, vision plan, life insurance, flexible spending accounts, disability benefits, profit sharing plan, 401(k) savings plan, paid vacation, sick days and holidays, and an employee recognition program. Graybar also offers an employee stock ownership plan.

Is Graybar an equal opportunity employer?

Yes, Graybar is an equal opportunity employer.

Powering the New Era

Retail & Consumer Goods
Industry
5001-10,000
Employees
1869
Founded Year

Mission & Purpose

Graybar is a leading distributor of electrical, communications, and data networking products and related services. With a vast network of distribution centres and a focus on customer service and innovation, Graybar provides a wide range of solutions to help businesses across various industries meet their infrastructure needs efficiently. Through a network of 290 North American distribution facilities, their ultimate goal is to be the go-to partner for customers seeking reliable, high-quality products and expert guidance in building and maintaining critical infrastructure systems.

Culture & Values

  • Integrity

    We tell the truth, do what’s right and treat others with fairness and respect. We adhere to high standards of ethics and business conduct.

  • Employee Ownership

    We take pride in our Company and demonstrate loyalty to the Company and to one another. We tie our personal success to Graybar's success.

  • Long Term View

    We believe that long-term success is more important than short-term gains. We work to keep Graybar strong and healthy for future generations

  • Customer Focus

    We are committed to satisfying our customers. We add value in the supply chain through innovation and continuous improvement.

Benefits

  • Dental Insurance

    Taking care of your dental health is important, so we offer multiple plan options to meet you and your dependent’s needs.

  • Flexible Spending Account

    Health and dependent care flexible spending account options available for you to set aside tax-free funds for qualified expenses. Use the handy debit card for the health FSA!

  • Life Insurance

    When the worst happens, we offer employer paid protection for yourself plus the opportunity to purchase additional protection for yourself and your family.

  • Disability Benefits

    You can’t always avoid illness or injury. In order to help ensure you can recover away from work, short and long-term disability benefits are provided at no cost.

  • Profit Sharing & 401(K) Savings Plans

    At the Board of Directors’ discretion, the Company may make a profit sharing contribution on each employee’s behalf based on eligible compensation, with average Company contribution over the last five years of 11.4%*. Savings Accounts let you contribute for your own retirement with a Company Match feature.

  • Paid Vacation and Holidays

    We work hard at Graybar, and we recognize the importance of work-life balance and taking time away from work to rest and recharge. Graybar offers 3+ weeks of paid vacation to full-time employees.

  • Paid Sick TIme

    Take care of yourself and your family without worry when you are ill or injured with paid sick time.

  • Well-Being

    To help you improve your physical, mental, financial, and community well-being, we offer a variety of programs and resources aimed to help you pursue a healthier and happier life. Some examples include healthy living resources, fitness discounts, mental health education, financial wellness resources, student loan repayment, childcare discounts, and more.