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Customer Service Representative (Dutch-speaking) - Small Appliances

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Concentrix

19d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Lisbon

AI generated summary

  • You need high-level Dutch and good English, excellent communication skills, empathy, proactivity, and customer-focused problem-solving. Previous customer experience is a plus.
  • You will assist customers with Homeowners’ products via calls and emails, review requests, solve problems, and focus on enhancing customer satisfaction through continuous improvement.

Requirements

  • Have a high level of Dutch (written and oral) and a good level of English
  • Have excellent writing and communication skills coupled with empathy and team spirit
  • Love to identify the customers’ needs and propose fast solutions
  • Are proactive, results-driven, self-motivated, and a great team player
  • Having previous customer experience is a plus

Responsibilities

  • Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners’ products and services by incoming calls or emails.
  • Review requests, make appropriate decisions, and process accordingly.
  • Demonstrate the ability to analyze information and solve problems.
  • Work on continuous improvement for customer satisfaction.

FAQs

What is the job title for this position?

The job title is Customer Service Representative (Dutch-speaking) - Small Appliances.

Where is the job located?

The job is located in Lisbon, Portugal and is on-site.

What language skills are required for this position?

A high level of Dutch (written and oral) and a good level of English are required.

What kind of training will be provided?

Full paid training on the company and the project you'll be working on will be provided.

Is previous customer service experience necessary?

Previous customer experience is a plus but not strictly necessary.

What are the key responsibilities of the Customer Service Representative?

Key responsibilities include engaging with customers, reviewing requests, solving problems, and improving customer satisfaction.

What are the benefits of this position?

Benefits include a competitive salary, performance bonus, career development programs, and language classes, among others.

Is there potential for career growth in this role?

Yes, there is significant potential for career growth; approximately 80% of managers and leaders have been promoted from within.

What is the working hours for this position?

This is a full-time position.

Can I apply if I don't meet all the qualifications?

Yes, the company encourages you to apply even if you don't check every box, as they will do their best to match you with the right job.

What is the company's stance on equal employment opportunities?

Concentrix is committed to equal employment opportunities for all candidates and maintains a work environment free from discrimination and harassment.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.