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Customer Service Representative (English + Russian/Ukrainian are required)

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U Trust Insurance Agency LLC

7d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Quick Apply

AI generated summary

  • You need a high school diploma, customer service experience (insurance preferred), strong Russian/Ukrainian skills, problem-solving abilities, and familiarity with Zendesk and Office 365.
  • You will respond to client inquiries, issue insurance certificates, assist with policy changes, process applications and claims, and resolve complaints while handling documentation and administrative tasks.

Requirements

  • High school diploma or equivalent (Bachelor's degree preferred).
  • Proven customer service experience in a similar role (insurance industry experience is a plus).
  • Excellent communication skills, both verbal and written.
  • Proficiency in Russian or Ukrainian language is required, as this position involves interacting with clients who speak these languages.
  • Strong problem-solving abilities and attention to detail.
  • Familiarity and experience with Zendesk, Office 365, and Insurance CRMs is preferred.
  • Ability to multitask and prioritize tasks effectively.
  • Proficiency in using computer systems and software for data entry and customer interactions.
  • Friendly, positive, and professional demeanor.

Responsibilities

  • Respond promptly to client inquiries and requests received via phone or email.
  • Forward inquiries to the appropriate department when necessary, ensuring timely and accurate resolution.
  • Issue certificates of insurance and verify coverage as needed.
  • Provide accurate information regarding insurance products, coverage options, and policy details.
  • Assist clients with policy renewals, updates, and changes.
  • Process insurance applications, claims, and payments efficiently and accurately.
  • Investigate and resolve customer complaints and concerns with empathy and professionalism.
  • Handle administrative tasks and documentation related to customer interactions.

FAQs

What are the required languages for this position?

Proficiency in English and either Russian or Ukrainian is required for this position.

Is previous experience in the insurance industry necessary?

While previous experience in the insurance industry is a plus, it is not mandatory. Proven customer service experience in a similar role is essential.

What are the working hours for the Customer Service Representative position?

The work schedule is Monday to Friday, from 7 am to 3 pm Eastern Time.

What benefits does U Trust Insurance Agency LLC offer?

The company offers a competitive salary, paid time off and holidays, ongoing training, and career development opportunities.

Will there be a trial period for this position?

Yes, the selected candidate will undergo a trial period of 2 months to assess performance and suitability for the role.

How should applicants submit their applications?

Applicants should submit their resume and a cover letter detailing their relevant experience for the position.

Is knowledge of specific software tools required for this job?

Familiarity and experience with Zendesk, Office 365, and Insurance CRMs are preferred but not required.

What kind of career growth opportunities does this position offer?

This position offers potential pathways to managerial roles or becoming a licensed insurance agent, along with support and resources for professional development.

What qualifications are preferred for this position?

A high school diploma or equivalent is required, with a Bachelor's degree preferred, and proven customer service experience is essential.

How important is communication skill for this role?

Excellent communication skills, both verbal and written, are crucial for effectively interacting with clients.

U Trust Insurance Agency LLC

We are a professional team of specialists that strive to bring you the best quality of service in Trucking Insurance.

Finance
Industry
11-50
Employees
2018
Founded Year

Mission & Purpose

Utrust Insurance is a company that provides a wide range of insurance services, including coverage for personal, business, and specialised insurance needs. They offer tailored insurance solutions to protect individuals, families, and businesses from potential risks and financial losses. Utrust Insurance's ultimate mission is to deliver peace of mind through comprehensive and customised insurance products. Their purpose is to empower clients by providing them with the right coverage, ensuring they are protected in uncertain situations and can face the future with confidence.