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Customer Service Representative (English-speaking) - Small Appliances

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Concentrix

16d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    People, HR & Administration
  • Lisbon

AI generated summary

  • You should have strong English skills, excellent communication, empathy, a proactive attitude, and ideally, prior customer service experience.
  • You will engage with customers via calls or emails, guide them on policies, process requests, solve problems, and strive for continuous improvement in customer satisfaction.

Requirements

  • Have a high level of English (written and oral)
  • Have excellent writing and communication skills coupled with empathy and team spirit
  • Love to identify the customers’ needs and propose fast solutions
  • Are proactive, results-driven, self-motivated, and a great team player
  • Having previous customer experience is a plus

Responsibilities

  • Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners’ products and services by incoming calls or emails.
  • Review requests, make appropriate decisions, and process accordingly
  • Demonstrate the ability to analyze information and solve problems
  • Work on continuous improvement for customer satisfaction

FAQs

What is the job title for this position?

The job title is Customer Service Representative (English-speaking) - Small Appliances.

Where is this job located?

This position is located in Lisbon, Portugal, and is on-site.

What qualifications are required for this role?

Candidates should have a high level of English (written and oral), excellent writing and communication skills, empathy, a proactive and results-driven attitude, and a team spirit. Previous customer experience is a plus.

What kind of training will be provided?

Full paid training on the company and the project you'll be working on will be provided, along with access to career development programs, specialized courses, and language classes.

What are the working hours for this position?

The job is full-time, and specific working hours may vary based on client needs.

Are there opportunities for career growth?

Yes, there are significant opportunities for career growth and personal development. Approximately 80% of managers and leaders are promoted from within.

What benefits are offered?

Benefits include competitive salary and performance bonuses, indefinite contracts (negotiable), referral bonus opportunities, and a central location in Lisbon.

Is customer service experience necessary to apply?

While previous customer experience is a plus, it is not required. We encourage candidates to apply even if they do not meet every qualification.

Is Concentrix an equal-opportunity employer?

Yes, Concentrix is committed to equal employment opportunities for all candidates and maintains a work environment free from discrimination and harassment.

Do applicants need to have legal authorization to work in Portugal?

Yes, in accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.

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Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.