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Customer Service Representative - Enterprise Business

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CommScope

8d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Madrid

AI generated summary

  • You must have experience in a data-driven, multinational environment, be fluent in Spanish and English, and have strong Excel skills.
  • You will manage customer inquiries, lead order intake and delivery processes, collaborate across functions, and enhance customer satisfaction in a complex B2B environment.

Requirements

  • Previous experience in a data-driven environment within a matrix and multinational organisation.
  • Spanish and English speaker mandatory
  • Microsoft tools especially Excel knowledge.

Responsibilities

  • As a Customer Service Representative, you will serve as a central figure, providing crucial support to our Business Segments and acting as the primary point of contact for customer orders.
  • In this multifaceted role, you will handle customer queries, lead all aspects of order intake and management, and ensure the successful delivery of goods within a complex B2B environment.
  • Your contribution will be instrumental in driving our go-to-market strategy, empowering our sales teams, and directly addressing customer needs through efficient query resolution and order management.
  • In this position, you will have the opportunity to deliver outstanding customer service, taking full ownership of resolving queries and meticulously managing customer orders from the initial sale all the way through to delivery and invoicing.
  • By collaborating seamlessly with multiple functions, you will not only meet but exceed our customers' expectations, ensuring their complete satisfaction.
  • If you are passionate about joining a dynamic team and contributing to process improvement projects, testing, and training, please apply today!

FAQs

What is the location for the Customer Service Representative position?

The position is based in Madrid - Alcobendas, Spain.

What is the work schedule for this role?

The work schedule is 3 days a week in the office (preferably Tuesday, Wednesday, and Thursday) and 2 days of homeworking (preferably Monday and Friday).

Is bilingualism required for this position?

Yes, being a Spanish and English speaker is mandatory.

What qualifications are required for this role?

Candidates should have previous experience in a data-driven environment within a matrix and multinational organization.

What tools and software should candidates be familiar with?

Candidates should have knowledge of Microsoft tools, especially Excel. Experience with SAP, CRM, Salesforce, and familiarity with Power BI, Advanced Excel, Power Apps, and automation tools is a plus.

Are there any language skills that would be considered a bonus?

Yes, proficiency in other EMEA languages such as Dutch, German, French, or Italian would be an advantage.

What kind of experience is preferred for this role?

Experience in a data-driven environment within a matrix and multinational organization is preferred.

What does the role involve?

The role involves managing customer queries, leading order intake and management, and ensuring successful delivery of goods within a complex B2B environment.

What kind of career growth opportunities does CommScope offer?

CommScope offers opportunities for career growth and development alongside bright and passionate colleagues.

Is there support for applicants with disabilities?

Yes, CommScope is an Equal Opportunity Employer and provides accommodations for applicants with disabilities.

Telecommunications
Industry
10,001+
Employees
1976
Founded Year

Mission & Purpose

CommScope (NASDAQ: COMM) is pushing the boundaries of technology to create the world’s most advanced wired and wireless networks. Our global team of employees, innovators and technologists empower customers to anticipate what’s next and invent what’s possible.