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Customer Service Representative - Enterprise Business (French Speaker)

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CommScope

16d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Madrid

AI generated summary

  • You must have data-driven experience in a multinational environment, speak French, Spanish, English, and be proficient in Microsoft tools, especially Excel.
  • You will support customer orders, manage queries, ensure delivery, collaborate across functions, and drive satisfaction while contributing to process improvements and training.

Requirements

  • Previous experience in a data-driven environment within a matrix and multinational organisation.
  • French, Spanish, English speaker mandatory
  • Microsoft tools especially Excel knowledge.

Responsibilities

  • As a Customer Service Representative, you will serve as a central figure, providing crucial support to our Business Segments and acting as the primary point of contact for customer orders.
  • In this multifaceted role, you will handle customer queries, lead all aspects of order intake and management, and ensure the successful delivery of goods within a complex B2B environment.
  • Your contribution will be instrumental in driving our go-to-market strategy, empowering our sales teams, and directly addressing customer needs through efficient query resolution and order management.
  • In this position, you will have the opportunity to deliver outstanding customer service, taking full ownership of resolving queries and meticulously managing customer orders from the initial sale all the way through to delivery and invoicing.
  • By collaborating seamlessly with multiple functions, you will not only meet but exceed our customers' expectations, ensuring their complete satisfaction.
  • If you are passionate about joining a dynamic team and contributing to process improvement projects, testing, and training, please apply today!

FAQs

Do we support remote work?

Yes, we support remote work in a hybrid format where employees work 3 days in the office and 2 days from home.

What languages are required for this position?

French, Spanish, and English are mandatory for this position.

Is previous experience necessary for this role?

Yes, previous experience in a data-driven environment within a matrix and multinational organization is required.

What tools will I need to be familiar with for this job?

Familiarity with Microsoft tools, especially Excel, is necessary. Experience with SAP, CRM, Salesforce, and tools like Power BI or automation tools is a plus.

Where is the job location?

The job is based in Madrid - Alcobendas, Spain.

What are the working days for this position?

The preferred working days in the office are Tuesday, Wednesday, and Thursday, with homeworking on Monday and Friday.

Will I be involved in process improvement projects?

Yes, you will have the opportunity to contribute to process improvement projects, testing, and training.

Is there room for growth in this position?

Yes, CommScope encourages career growth alongside talented and passionate colleagues.

What additional languages would be advantageous for this role?

Proficiency in other EMEA languages such as Dutch, German, or Italian would be advantageous.

How can I prepare for the hiring process?

You can prepare for the next steps in the hiring process by visiting the dedicated page on CommScope’s website at https://jobs.commscope.com/content/How-We-Hire/?locale=en_US.

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CommScope

Telecommunications
Industry
10,001+
Employees
1976
Founded Year

Mission & Purpose

CommScope (NASDAQ: COMM) is pushing the boundaries of technology to create the world’s most advanced wired and wireless networks. Our global team of employees, innovators and technologists empower customers to anticipate what’s next and invent what’s possible.