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Customer Service Representative (Flemish-speaking) - Small Appliances

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Lisbon

AI generated summary

  • You must be fluent in Flemish and English, possess strong communication skills, show empathy, be proactive, and ideally have prior customer experience.
  • You will assist customers with Masterpiece Policy inquiries via calls and emails, review requests, make decisions, analyze information, solve problems, and focus on improving customer satisfaction.

Requirements

  • Have a high level of Flemish (written and oral) and a good level of English
  • Have excellent writing and communication skills coupled with empathy and team spirit
  • Love to identify the customers’ needs and propose fast solutions
  • Are proactive, results-driven, self-motivated, and a great team player
  • Having previous customer experience is a plus

Responsibilities

  • Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners’ products and services by incoming calls or emails.
  • Review requests, make appropriate decisions, and process accordingly.
  • Demonstrate the ability to analyze information and solve problems.
  • Work on continuous improvement for customer satisfaction.

FAQs

What is the job title for this position?

The job title is Customer Service Representative (Flemish-speaking) - Small Appliances.

Where is this position located?

The position is located in Lisbon, Portugal and is on-site.

What language skills are required for this job?

A high level of Flemish (written and oral) and a good level of English are required.

What kind of training will be provided?

Full paid training on the company and the project you'll be working on will be provided.

Is previous customer service experience necessary?

Previous customer experience is a plus, but not mandatory.

What are the working hours for this position?

The position is full-time, but specific working hours are not mentioned.

What are the benefits offered in this role?

Benefits include a competitive salary, performance bonuses, career development programs, specialized courses, and language classes.

What is the company culture like?

The company culture is recognized for being among the "World's Best Workplaces," focusing on career growth and a supportive environment.

Is there an opportunity for career advancement?

Yes, there is real potential for career and personal growth, with about 80% of managers promoted from within.

Do I need to be legally authorized to work in Portugal?

Yes, only applicants who are legally authorized to work in Portugal will be considered for this position.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.