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Customer Service Representative (French-speaking) - Cloud Services

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Lisbon

AI generated summary

  • You need a high level of French and fluent English, previous customer service experience, strong interpersonal skills, computer literacy, and the ability to adapt in a fast-paced environment.
  • You will assist customers via phone, email, and chat with their orders and invoices, ensure quality service, resolve queries promptly, and collaborate with departments for request processing.

Requirements

  • Have a high level of French (written and oral) and fluent in English (B2)
  • Have a first successful experience in customer relations.
  • Have good interpersonal and writing skills.
  • Are computer literate in terms of Pack Office.
  • Are versatile and highly organized.
  • Are autonomous and able to work in a fast-changing environment.

Responsibilities

  • Assist customers via phone, email and chat on all their queries related to their orders, subscriptions and invoices
  • Deliver a high quality of service to ensure a superior customer experience
  • Follow up customer queries until they are fully resolved, and meet commitments within agreed deadlines
  • Interact with the various departments to ensure smooth processing of the customer request

FAQs

What is the job title for this position?

The job title is Customer Service Representative (French-speaking) - Cloud Services.

Where is the job located?

The job is located on-site in Lisbon, Portugal.

Is proficiency in both French and English required for this role?

Yes, a high level of French (written and oral) and fluency in English (B2) are required.

What kind of training is provided for new hires?

Full paid training on the company and the project you will be working on is provided.

Are there opportunities for career development in this role?

Yes, there are career development programs, specialized courses, and language classes available.

What are the key responsibilities of a Customer Service Representative in this position?

Key responsibilities include assisting customers with their queries related to orders, subscriptions, and invoices, delivering high-quality service, following up until queries are fully resolved, and interacting with various departments for smooth processing.

What kind of experience is preferred for applicants?

A first successful experience in customer relations is preferred.

Is there a referral bonus program?

Yes, there are "bring-a-friend" (referral) bonus opportunities available.

What considerations are made for equal opportunity in the hiring process?

Concentrix is committed to equal employment opportunities and a work environment free from discrimination and harassment, considering all candidates based on business needs, job requirements, and professional qualifications.

Are there any specific eligibility requirements to apply for this position?

Yes, only applicants who are legally authorized to work in Portugal will be considered for this position.

What benefits does the company provide?

Benefits include a competitive salary, performance bonus, full-time indefinite contracts, and support for unique lifestyles, among others.

How can I apply for this position?

Interested candidates can apply through the designated application process outlined by Concentrix.

Consulting
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10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.