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Customer Service Representative (French-speaking) - Small Appliances

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Concentrix

15d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Lisbon

AI generated summary

  • You must be fluent in English, possess excellent communication skills, show empathy, be proactive, results-driven, and preferably have previous customer experience.
  • You will engage with customers via calls/emails, guide them on Homeowners’ products, analyze requests, make decisions, and work on improving customer satisfaction.

Requirements

  • Have a high level of English (written and oral)
  • Have excellent writing and communication skills coupled with empathy and team spirit
  • Love to identify the customers’ needs and propose fast solutions
  • Are proactive, results-driven, self-motivated, and a great team player
  • Having previous customer experience is a plus

Responsibilities

  • Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners’ products and services by incoming calls or emails.
  • Review requests, make appropriate decisions, and process accordingly
  • Demonstrate the ability to analyze information and solve problems
  • Work on continuous improvement for customer satisfaction

FAQs

Is this position for on-site or remote work?

This position is for on-site work in Lisbon, Portugal.

What are the language requirements for this role?

The role requires proficiency in French and a high level of English (written and oral).

What kind of training will be provided?

Full paid training on the company and the project you will be working on will be provided, as well as access to various career development programs and specialized courses.

Is previous customer service experience necessary?

While having previous customer experience is a plus, it is not a strict requirement for this position.

What benefits are offered for this position?

The position offers a competitive salary and performance bonus, a central location in Lisbon, full paid training, career development programs, and referral bonus opportunities.

What qualifications are looked for in a candidate?

Candidates should have excellent writing and communication skills, empathy, a proactive attitude, results-driven motivation, and be a team player, along with a strong command of both French and English.

Are there opportunities for career growth?

Yes, Concentrix offers significant career growth and personal development opportunities, with about 80% of managers being promoted from within.

What are the working hours for this role?

The role is full-time, but specific working hours may vary and can be discussed during the interview process.

What does the application process involve?

Interested candidates can apply directly through the designated application process, and Concentrix encourages individuals who may not meet every qualification to apply as well.

Are applicants from outside Portugal eligible to apply?

Only applicants who are legally authorized to work in Portugal will be considered for this position.

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Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.