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Customer Service Representative (German-speaking) - Fraud Prevention

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Concentrix

16d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Lisbon

AI generated summary

  • You need a high level of German and fluent English, excellent communication skills, proactive attitude, analytical ability, and familiarity with hardware/software tools.
  • You will verify payment information through calls and emails, manage incoming communications, ensure data confidentiality, and strive to exceed performance goals.

Requirements

  • Have a high level of German (written and oral) and fluent in English (B2)
  • Have excellent writing and communication skills coupled with empathy and team spirit
  • Love to identify the customers’ needs and propose fast solutions
  • Are proactive, results-driven, self-motivated, and a great team player
  • Have analytical ability and are comfortable with hardware/software tools

Responsibilities

  • Contact third parties abroad by telephone and/or e-mail in order to verify their payment information.
  • Manage incoming calls and emails
  • Treat all data with extreme confidentiality
  • Meet and exceed contractual goals

FAQs

Is fluency in German required for this position?

Yes, a high level of German (written and oral) is a requirement for this role.

What is the location of the job?

The job is located in Lisbon, Portugal, specifically at Av. Mediterraneo, N°1.

What kind of training will be provided?

Full paid training on the company and the project you'll be working on will be provided.

Are there opportunities for career growth in this role?

Yes, there are numerous opportunities for career growth and personal development, with many managers and leaders promoted from within.

What benefits does the company offer?

The company offers a competitive salary, performance bonus, full-time with indefinite contracts, referral bonuses, career development programs, and language classes.

Is it necessary to meet all qualifications to apply?

No, if you feel you don’t check every box, you are still encouraged to apply. The company will do their best to match you with the right job.

Is this position suitable for someone not currently residing in Portugal?

Applicants must be legally authorized to work in Portugal to be considered for this position.

What are the main responsibilities of a Customer Service Representative in this role?

Responsibilities include contacting third parties to verify payment information, managing incoming calls and emails, treating all data confidentially, and exceeding contractual goals.

Does the company support equal employment opportunities?

Yes, Concentrix is committed to equal employment opportunities for all candidates and promotes a work environment free from discrimination and harassment.

What language skills are required apart from German?

Fluency in English at a B2 level is also required for this role.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.