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Customer Service Representative - Glasgow

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  • Job
    Entry Level
  • Hospitality & Retail
    Customer Relations
  • Glasgow


  • Age 18+ (it’s a legal requirement)
  • Have a passion for delivering great customer service
  • Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life


  • People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
  • Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work.
  • If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!


What is the main focus of this role as a Customer Service Representative at William Hill in Glasgow?

The main focus of this role is to provide exceptional customer service and create a positive experience for our customers in our shops.

What skills are important for someone to be successful in this role?

Strong interpersonal skills, the ability to work well with others, excellent communication skills, and a passion for delivering excellent customer service are important for success in this role.

What opportunities for career progression are available for Customer Service Representatives at William Hill?

There are opportunities for career progression within William Hill, with training and support provided to help employees develop their skills and advance in their careers.

What sets William Hill apart from other companies in terms of retail customer service?

William Hill values its employees and provides incentives to keep them motivated, along with opportunities for growth and development. The focus is on building relationships with customers and creating a positive experience for them.

How important is it to build relationships with customers in this role?

Building relationships with customers is crucial in this role, as it helps to create a positive experience for them and encourages them to return. Being a people person and getting to know the community is a key aspect of working at William Hill.

Join us #behindthebet

Founded Year

Mission & Purpose

With over 16,000 people worldwide, we make a huge investment in everyone, offering great career development opportunities. Our people make William Hill what it is and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after – we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.


  • 401K Plan

  • Paid Holidays

  • Maternity & Paternity Leave

  • Health Insurance

  • Vacation & Paid Time Off