Customer Service Representative I - Part Time

WSP in the U.S.

2mo ago

Applications are closed

Job
Part-time
Entry Level
Customer Relations
Costa Mesa

Requirements

Excellent phone etiquette
Excellent verbal communication skills
Excellent attendance and punctuality
Enjoy providing prompt and timely service to our customers
Possess strong interpersonal skills and have compassion and empathy for customer situations
Be energetic, self-motivated, and quick-thinking
Ability to work shift between 10am to 2pm Monday to Friday
Must be able to pass background and drug screenings
Ability to achieve and maintain departmental performance standards
Ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast‐paced changing environment
Ability to read and comprehend normal instructions, correspondence, and memos
Ability to effectively present information in one‐on‐one situations to customers, clients, and other employees of the organization
Ability to apply common sense understanding to carry out detailed written or oral instructions
Physical Demands:
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA (Family Medical Leave Act) and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to adhere to strict attendance requirements
Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds
Must be able to lift, carry, walk, and stand
Vision for reading, recording, and interpreting information
Frequent speech communication, hearing and listening to maintain communication
Daily use of computer and keyboard, standard office equipment and telephone
Ability to access, input, and retrieve information from the computer
Frequent hand/eye coordination to operate computer keyboard and office equipment
Noise level in the work environment is quiet to moderate
Education and/or Experience:
High school diploma or general education degree (GED)
Customer service experience a plus
Bilingual Spanish is a plus
Bilingual Vietnamese is a plus

Responsibilities

Serve as the first point of public contact for all customer service issues
Promote positive customer relations with customers and coworkers
Respond to calls from the public and provide general information and service
Maintain a thorough knowledge and understanding of the customer service center and operations to assist customers and resolve problems
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Quickly and accurately identify and assess individual needs, as well as take the appropriate action steps to satisfy those needs
Maintain customer records by updating account information.
Process requests for new customer accounts
Open cases for unsolved customer inquiries
Process customer disputes
Process the closing of customer accounts and initiate refunds when required
Perform updates to toll violations, violation payments, customer payments or accounts to keep demographics, vehicle, and credit card information current
Consistently meet established productivity, schedule adherence, and quality standards.
Communicate effectively with a variety of people across various levels both within and outside the organization.
Make positive suggestions on improving and streamlining workflow processes and enhancing profitability
Develop a strong teamwork ethic
Follow communication procedures, guidelines, and policies
Provide face-to-face customer service with walk-in center customers when required
Respond to customer emails from the customer service email inbox to answer questions and provide assistance when required
Respond to customer chat and text to answer questions and provide assistance when required
Other duties as assigned.

FAQs

What are the main responsibilities of a Customer Service Representative I - Part Time?

The main responsibilities include handling customer inquiries via phone, email, walk-in center, inbound calls, and mail response.

Where is this position based out of?

This position is based out of Costa Mesa, CA.

Can Customer Service Representatives be reassigned to different shifts or schedules?

Yes, CSR may be reassigned on a long term or temporary basis to other shifts or schedules to balance manpower or meet company needs.

WSP in the U.S.

Consulting

Industry

1885

Founded Year

Mission & Purpose

At WSP in the U.S., our expertise lies at the intersection of the infrastructure and the skylines we have helped to shape from coast to coast. We can meet your needs with cross-disciplinary services across multiple sectors and markets including: advisory; buildings; water and environment; energy; and transportation & infrastructure. Our professionals have planned, designed and managed the construction of some of the most iconic high-rise buildings, bridges, highways, tunnels and transit and rail systems across the United States. Some of our most notable projects include major expansions of the New York and Los Angeles transit systems, as well as iconic buildings such as One World Trade Center and 432 Park Avenue in New York City, the Salesforce Tower in San Francisco, and the U.S. Coast Guard Headquarters in Washington, D.C.