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Customer Service Representative (Italian-speaking) - Fraud Prevention

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Lisbon

AI generated summary

  • You must be fluent in Italian and English, possess strong writing and communication skills, be proactive and results-driven, and have analytical abilities with comfort in software tools.
  • You will verify payment information via calls and emails, manage incoming communications, ensure data confidentiality, and strive to exceed contractual goals.

Requirements

  • Have a high level of Italian (written and oral) and fluent in English (B2)
  • Have excellent writing and communication skills coupled with empathy and team spirit
  • Love to identify the customers’ needs and propose fast solutions
  • Are proactive, results-driven, self-motivated, and a great team player
  • Have analytical ability and are comfortable with hardware/software tools

Responsibilities

  • Contact third parties abroad by telephone and/or e-mail in order to verify their payment information.
  • Manage incoming calls and emails
  • Treat all data with extreme confidentiality
  • Meet and exceed contractual goals

FAQs

What is the job title for this position?

The job title is Customer Service Representative (Italian-speaking) - Fraud Prevention.

Where is the job located?

The job is located in Lisbon, Portugal.

Is this position full-time or part-time?

This position is full-time with indefinite contracts.

What language skills are required for the role?

A high level of Italian (written and oral) and fluency in English (B2) are required.

What are the main responsibilities of this role?

Main responsibilities include contacting third parties to verify payment information, managing incoming calls and emails, treating data with confidentiality, and meeting or exceeding contractual goals.

What kind of training will be provided?

Full paid training on the company and the project you'll be working on will be provided.

Are there opportunities for career growth?

Yes, there are significant opportunities for career growth and personal development, with about 80% of managers and leaders promoted from within.

What are the benefits offered for this position?

Benefits include a competitive salary, performance bonus, referral bonus opportunities, career development programs, specialized courses, and language classes.

Is experience in customer service necessary?

While experience is beneficial, candidates are encouraged to apply even if they do not meet every qualification, as the company will attempt to match them with the right role.

Are there any specific attributes desired in candidates?

Yes, candidates should be proactive, results-driven, self-motivated, possess excellent communication skills, empathy, and be great team players.

Does this job allow for work from home?

This position is on-site in Lisbon, so it does not support remote work.

Will I need to treat sensitive data?

Yes, all data must be treated with extreme confidentiality in this role.

What qualifications are preferred for applicants?

Preferred qualifications include excellent writing and communication skills, analytical ability, and comfort with hardware/software tools.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.