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Customer Service Representative (Italian-speaking) - Small Appliances

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Concentrix

16d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Lisbon

AI generated summary

  • You need high-level Italian and good English, excellent communication skills, empathy, and a proactive attitude. Previous customer experience is a plus.
  • You will assist customers with inquiries about Homeowners’ products, process requests, analyze information, solve problems, and focus on enhancing customer satisfaction through effective communication.

Requirements

  • Have a high level of Italian (written and oral) and a good level of English
  • Have excellent writing and communication skills coupled with empathy and team spirit
  • Love to identify the customers’ needs and propose fast solutions
  • Are proactive, results-driven, self-motivated, and a great team player
  • Having previous customer experience is a plus

Responsibilities

  • Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners’ products and services by incoming calls or emails.
  • Review requests, make appropriate decisions, and process accordingly
  • Demonstrate the ability to analyze information and solve problems
  • Work on continuous improvement for customer satisfaction

FAQs

Is this position available for remote work?

No, this position is on-site in Lisbon, Portugal.

What qualifications are required for the Customer Service Representative role?

Candidates must have a high level of Italian (written and oral) and a good level of English, along with excellent writing and communication skills. Previous customer experience is a plus.

What type of training will be provided?

The company offers full paid training on the company and the project you will be working on, along with ongoing support and development programs.

Is there a possibility for career growth in this position?

Yes, there is significant potential for career growth, as around 80% of managers and leaders at Concentrix have been promoted from within the company.

What benefits are offered to employees in this role?

Benefits include a competitive salary and performance bonus, full-time indefinite contracts, career development programs, specialized courses, language classes, and referral bonus opportunities.

Are there opportunities for language classes in this role?

Yes, language classes are offered as part of the career development programs.

What is the location of this job?

The job is located at Av. Mediterraneo, N°1, Lisbon, Portugal.

Is it necessary to have prior customer service experience?

While having previous customer experience is a plus, it is not mandatory to apply for the position.

What are the working hours for this role?

The job is full-time, but specific working hours may vary depending on the company's needs.

Are there any specific legal requirements to work in this position?

Yes, applicants must be legally authorized to work in Portugal to be considered for this position.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.