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Customer Service Representative - London

  • Job
    Full-time
    Entry Level
  • Sales & Business Development
  • London

AI generated summary

  • You need a bachelor’s degree, 1-2 yrs customer success experience, coachable attitude, thrive in collaborative environment, creative problem-solver, multitasker, quick learner.
  • You will be responsible for managing inbound customer interactions, resolving unique scenarios, collaborating with the growth team, providing feedback, and building playbooks to support team development.

Requirements

  • Bachelor’s degree
  • 1-2 years of work experience in customer success, or a related industry
  • A willingness to learn and a coachable attitude
  • Ability to thrive in a dynamic, collaborative team environment
  • Desire to find creative solutions to challenges and problems
  • Ability to juggle multiple projects and work independently
  • Aptitude for learning and using new software

Responsibilities

  • Maintain the responsibility & accountability for all inbound customer interactions via a number of platforms
  • Triage requests to the appropriate teams to ensure a seamless, high-quality experience
  • Address and solution any unique scenarios as they arise and ensure they are completed in a timely manner
  • Work closely with our broader growth team to ensure we are meeting our objectives and exceeding expectations
  • Provide feedback to all stakeholders on a regular basis to ensure the improvement and enhancement of processes
  • Document and build playbooks to support team growth and development

FAQs

What will be my main responsibilities as a Customer Service Representative at BrainStation in London?

As a Customer Service Representative, your main responsibilities will include handling all inbound inquiries across various channels and platforms, delivering unparalleled customer experiences, and contributing to BrainStation’s overall success.

What kind of skills do I need to excel in this role?

To excel as a Customer Service Representative at BrainStation, you will need strong communication skills, the ability to troubleshoot and problem-solve effectively, excellent attention to detail, and a passion for technology and digital experiences.

Will I need any previous customer service experience to apply for this position?

While previous customer service experience is beneficial, it is not required to apply for the Customer Service Representative position at BrainStation. We are looking for individuals who are passionate about technology, eager to create incredible customer experiences, and willing to learn and grow in the role.

How will I be trained and supported in this role?

As a Customer Service Representative at BrainStation, you will receive comprehensive training and ongoing support to ensure your success in the role. You will have access to resources, tools, and team members who will help you navigate your responsibilities and provide you with the necessary support to excel in your position.

What opportunities for growth and advancement are available for Customer Service Representatives at BrainStation?

At BrainStation, we believe in promoting internal growth and development. As a Customer Service Representative, you will have the opportunity to expand your skills, take on new challenges, and explore potential career paths within the company. We encourage and support our team members in their professional growth and advancement.

BrainStation is the global leader in digital skills training and workforce transformation.

Education
Industry
201-500
Employees
2012
Founded Year

Mission & Purpose

BrainStation is a tech-focused education company that offers a wide range of learning experiences and training programs in areas such as data science, design, development, marketing, and product management. They provide both in-person and online courses, workshops, and bootcamps to help individuals and businesses stay ahead in the rapidly evolving tech and digital landscape. BrainStation's ultimate mission is to empower individuals and organisations with the skills and knowledge they need to thrive in the digital age. Their purpose lies in bridging the skills gap by offering practical and hands-on training that aligns with industry trends and demands. By delivering high-quality education and fostering a community of learners and industry experts, BrainStation aims to equip professionals with the tools to drive innovation, advance their careers, and contribute to the growth and transformation of the tech and digital sectors.

Culture & Values

  • Excellence + Innovation

    These are core values that influence everything we do – from the learning experiences we deliver to culture and workspaces.

  • Learning + Education

    Team members are encouraged to improve their skills through continued learning, including access to BrainStation courses.

  • Leadership + Development

    We are committed to developing our team members into thought leaders through mentorship and direct engagement.

  • Communities + Families

    Through fundraising, benefits, and outreach programs, we support our team members, their families, and their communities.

Benefits

  • Excellent Vacation Policy

  • Flexible Working Hours

  • Access to Learning Opportunities

  • Parental Leave Program

  • Retirement Planning

  • Health Benefits

  • Technology Budget

  • Socials, Outings + Retreats

  • Stocked Kitchens + Lounges

  • Mentorship + Development

  • Work From Home Flexibility

  • Sports Teams + Clubs

  • Service Recognition Programs

  • Annual Travel Budget

  • Team Meals