FAQs
What is the job title for this position?
The job title is Customer Service Representative.
Where is the location of the job?
The location of the job is U.P. Ayala Land Technohub, Quezon City.
What are the working hours for this position?
The position requires amenability to work at night full-time, with shifting schedules, weekends, and Philippine holidays as needed.
What kind of experience is required for this role?
At least one to two years of call center experience, specifically in international voice, is required.
What qualifications are necessary for applicants?
Applicants should have at least a high school diploma or one year completed in a Bachelor's program, along with excellent English communication skills and strong customer service skills.
Are there any training resources provided?
Yes, extensive training resources are provided to support employee development.
What benefits does Manulife offer to employees?
Manulife offers competitive salary packages, performance bonuses, Day 1 HMO coverage for employees and their dependents, retirement savings benefits, and a culture that values wellness and well-being.
Is there a minimum typing speed requirement?
Yes, a minimum keyboarding speed of at least 35 words per minute is required.
What are the "nice to haves" for this job?
Nice to haves include call center experience focused on customer service, insurance, and health care, as well as exposure to Shared Services or Financial Services environments.
How does Manulife support diversity and inclusion in the workplace?
Manulife is committed to attracting, developing, and retaining a diverse workforce and fostering an inclusive work environment, free from discrimination based on various protected grounds.