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Customer Service Representative - Remote

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Copart

22d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Dallas
    Remote

AI generated summary

  • You need 1 year of office support experience, HS diploma, excellent customer service skills, office equipment proficiency, computer skills, bilingual a plus, and ability to multi-task in fast-paced environment for this remote Customer Service Rep position at Copart.
  • You will process payments, update vehicle notes, answer phones, interact with customers, gather information, contact clients, file documents, read reports, complete sale documents, and more in this remote customer service role.

Requirements

  • One year of office support experience in a customer service role preferred
  • High School diploma
  • Excellent customer service skills and attitude
  • Excellent written and verbal skills
  • Proficient with office equipment
  • Attention to detail
  • Problem-solving
  • Computer proficiency - MS Suite
  • Typing speed 45WPM
  • Professional appearance
  • Ability to multi-task in a fast-paced environment
  • Bilingual skills a plus
  • Occasional overtime as needed

Responsibilities

  • Receive and process payments.
  • Update lot (vehicle) notes in the system.
  • Answer multi-line telephone in a professional manner.
  • Face-to-face customer interaction.
  • Use company resources to gather information and offer solutions to meet customer needs.
  • Contact clients to obtain vehicle pick-up information.
  • File documents according to criteria.
  • Process mail incoming and outgoing per criteria.
  • Read and interpret various reports and documents.
  • Proper completion of sale documents.
  • Other duties as assigned.

FAQs

What are the primary responsibilities of a Customer Service Representative at Copart?

The primary responsibilities of a Customer Service Representative at Copart include providing exceptional customer service to both internal and external customers, offering solutions to customer inquiries, providing general administrative support, and representing the company through face-to-face and vocal interactions with customers of all levels.

What skills are required to be successful as a Customer Service Representative at Copart?

Successful Customer Service Representatives at Copart possess strong communication skills, the ability to multi-task in hectic and stressful situations, exceptional problem-solving abilities, and a thorough understanding of Copart practices. Additionally, they must have a professional and friendly demeanor and the ability to interact with customers of all levels.

How does a Customer Service Representative at Copart provide unique customer service experiences?

Customer Service Representatives at Copart provide unique customer service experiences by offering solutions that aid and facilitate a positive customer service experience. They strive to understand each customer's needs and provide personalized assistance to ensure customer satisfaction.

What type of customers will a Customer Service Representative at Copart interact with?

Customer Service Representatives at Copart will interact with both internal and external customers, ranging from the general public to high-level managers of organizations. They must be able to adapt their communication style to effectively interact with customers of all levels.

What is the importance of representing Copart as a Customer Service Representative?

As the face of the company, Customer Service Representatives at Copart play a crucial role in maintaining positive relationships with customers. By providing exceptional customer service and representing the company professionally, they contribute to the overall success and reputation of Copart.

Copart is a global leader in online car auctions, and a premier destination for the resale and remarketing of vehicles.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1982
Founded Year

Mission & Purpose

Copart, a global online auto auction company headquartered in Dallas, Texas is a top-performing S&P 500 company, as noted by The Wall Street Journal. Copart is a global technology leader in the online vehicle auction industry that connects its buyers and sellers via its patented cutting-edge VB3 technology. With a passion for excellence, Copart has a great company culture and strong dedication to our employees. Copart is a veteran-founded company that honors the service of active & reserve duty employees. Copart’s veteran commitments include Leadership Development Programs, tuition reimbursement, and up to 10 days of paid leave for non-activation orders like training. Founded in 1982, Copart connects more than 750,000 buyers and sellers from over 200 locations around the world. With our innovative technology, we remarket salvage and clean title vehicles to dealers, dismantlers, rebuilders, exporters and end users through a multi-channel online internet platform. Copart sells vehicles on behalf of insurance companies, banks, finance companies, fleet owners, car dealerships, cars sourced from the general public and others. Because we are a 100% online auto auction company, Copart Members can browse our incredible inventory, set their own price and get great deals on vehicles through their home computer, smartphone or other mobile device. Copart’s vehicles can range in condition from damaged vehicles that can be used as rebuild projects to like-new, used vehicles. Copart is the parent company to a portfolio of auto service companies, including CashForCars.com, CrashedToys, and National Powersport Auctions (NPA). We currently operate in the United States (Copart.com), Canada (Copart.ca), the United Kingdom (Copart.co.uk), the Republic of Ireland (Copart.ie), Brazil (Copart.com.br), Germany (Copart.de), the United Arab Emirates, Oman and Bahrain (Copartmea.com), Spain (Copart.es), and Finland (copart.fi).