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Customer Service Representative (Remote)

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BD

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • United Kingdom, +15
    Remote

AI generated summary

  • You need 1+ years in medical or call center roles, strong analytical skills, Microsoft Office proficiency, flexibility for shifts, and a high school diploma or GED.
  • You will provide order information, process returns, resolve billing disputes, give feedback on service issues, and collaborate with sales to enhance customer satisfaction.

Requirements

  • 1+ years medical industry or call center/customer service experience
  • Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
  • Ability to solve practical problems and deal with a variety of variables.
  • Knowledge of Microsoft Office Applications
  • Ability to work some evening shifts, weekends, or overtime as needed
  • High School Diploma or general education degree (GED)

Responsibilities

  • Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.
  • Process customer returns according to established department policies and procedures.
  • Work closely with the Medical Billing department to resolve disputed Billing charges.
  • Provide timely feedback to Customer Service Management regarding service failures or customer concerns.
  • Partner with Sales Representatives to meet or exceed customer service expectations.

FAQs

Do we support remote work?

Yes, this position is a 100% remote, work from home role.

What type of experience is required for this position?

You need at least 1+ years of medical industry or call center/customer service experience.

What educational qualifications do I need to apply for this job?

A High School Diploma or general education degree (GED) is required to apply.

What are the primary responsibilities of a Customer Service Representative at Liberator Medical Supply?

The main responsibilities include providing timely and accurate information to customers, processing returns, resolving billing disputes, and partnering with sales representatives to meet customer service expectations.

Will I need to work evenings or weekends?

Yes, you will need to have the ability to work some evening shifts, weekends, or overtime as needed.

What benefits does BD offer for this position?

BD offers a comprehensive benefits package that includes up to 12 company paid holidays, medical, dental, and vision insurance, a 401(k), tuition reimbursement, and access to various employee support programs.

Is COVID-19 vaccination required for employment?

Yes, for certain roles at BD, employment may be contingent upon proof of full vaccination against COVID-19, and testing may be available and/or required.

What software skills are necessary for this role?

Proficiency in Microsoft Office Applications is required for this position.

What is the salary range for this position?

The hourly pay range for this position is $14.00 - $21.60 USD.

How does BD support employee development?

BD is committed to investing in associates’ well-being and development, offering rewards and recognition opportunities that promote a performance-based culture.

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BD

BD is a global medical technology company that is advancing the world of health™. www.bd.com

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. The company supports the heroes on the frontlines of health care by developing innovative technology, services and solutions that help advance both clinical therapy for patients and clinical process for health care providers. BD and its more than 70,000 employees have a passion and commitment to help enhance the safety and efficiency of clinicians' care delivery process, enable laboratory scientists to accurately detect disease and advance researchers' capabilities to develop the next generation of diagnostics and therapeutics. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues. By working in close collaboration with customers, BD can help enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care. For more information on BD, please visit bd.com.