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Customer Service Representative - Romanian Speaking

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Concentrix

9d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must be fluent in Romanian and English, have 6 months of customer service experience, strong computer skills, a stable internet connection, and a clean record.
  • You will respond to customer inquiries via email and social media, manage order queries, showcase products, build customer relationships, and ensure a top-notch customer experience.

Requirements

  • Are proficient or bilingual in Romanian and English (oral and written)
  • Are flexible to work on an 8-hour rotational shift pattern, Monday to Sunday between 8am and 12 midnight
  • Have a minimum broadband speed of 10mgbs and a private/ distraction free location to work from
  • Have a minimum of 6 months customer service experience
  • Are proficient computer literacy and ability to navigate social media platforms
  • Have excellent interpersonal and communication skills
  • Have a spotless record, free from any credit, criminal or disciplinary issues
  • Have experience community managing and engaging on social media

Responsibilities

  • Respond to customers via emails and Social Media Platforms including Facebook, X and Instagram, providing excellent customer service
  • Maximize opportunities to showcase brand's products
  • Respond to general customer queries i.e. missing orders, payment issues, product availability, or recommendations
  • Deal with order queries including cancellations, returns, modifying orders
  • Ensure a professional call manner and remain knowledgeable on products/services on offer
  • Maintain and proactively improve sales skills, product knowledge and competitor knowledge
  • Develop relationships with customers and encourage referrals
  • Provide the best possible customer experience at all times

FAQs

Do we support remote work?

Yes, this position is fully remote, allowing you to work from the comfort of your home.

What languages do I need to speak for this position?

You need to be proficient in both Romanian and English, both spoken and written.

What are the working hours for this job?

You will need to be flexible to work on an 8-hour rotational shift pattern, Monday to Sunday, between 8 am and 12 midnight.

What type of customer service experience is required?

A minimum of 6 months of customer service experience is required for this role.

Is there any specific internet requirement for this role?

Yes, you need a minimum broadband speed of 10 Mbps and a private, distraction-free location to work from.

Are there opportunities for career development?

Yes, there are opportunities for career growth and personal development within Concentrix, which is a global company.

What is the salary for this position?

The salary for this role is £11.48 per hour with fortnightly pay.

What benefits does this job offer?

The role offers benefits including 28 days of vacation, a pension scheme, dental cover, eyecare vouchers, and opportunities for savings and career development.

Do I need to provide a clean record for this job?

Yes, you must have a spotless record free from any credit, criminal, or disciplinary issues.

Can I apply if I don’t meet every qualification?

Yes, if you feel you don’t check every box, you are still encouraged to apply as the company will do its best to match you with the right job.

Is there an equal opportunity policy in place?

Yes, Concentrix is committed to equal employment opportunities for all candidates and maintains a work environment free from discrimination and harassment.

Do I need to be authorized to work in the UK?

Yes, only applicants who are legally authorized to work in the UK will be considered for this position.

Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.