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Customer Service Representative (Ryder Vehicle Sales Support) - Remote

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Atlanta

AI generated summary

  • You must live in Georgia, have a H.S. diploma/GED, and at least one year of experience in sales or customer service.
  • You will ensure customer satisfaction, manage rental sales and inventory, optimize workflow, generate orders, oversee parts management, and comply with regulations while handling various tasks.

Requirements

  • Must live in Georgia
  • H.S. diploma/GED required
  • One (1) year or more in sales and/or customer service required

Responsibilities

  • Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations. Execute customer communication protocol
  • Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
  • Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands
  • Workflow management: enhance productivity through effective scheduling and planning
  • Generate purchase/repair orders and maintenance of files
  • Parts management: contribute to cost containment through inventory planning and warranty
  • Ensures compliance with all company, local, state, federal and other regulatory agencies policies
  • Performs other duties as assigned

FAQs

Do we support remote work?

Yes, this position is fully remote for candidates living in Georgia.

What is the pay rate for this position?

The pay rate for this position is $17.00 per hour.

What are the working hours for this role?

The working hours are Monday - Friday, from 8:30 am to 5:00 pm.

Is there any specific location requirement for applicants?

Yes, applicants must live in Georgia to be eligible for this position.

What qualifications are required for this job?

A high school diploma or GED is required, along with one year or more of experience in sales and/or customer service.

What type of customer interactions will I be handling?

You will be responsible for inbound/outbound Retail Vehicle Sales support related calls, emails, and texts.

Are there any benefits offered for this position?

Yes, Ryder offers comprehensive health and welfare benefits, including medical, dental, vision, life insurance, disability options, and paid time off.

Does this position require any specific regulatory compliance?

No, this position is not DOT regulated.

What skills are important for this role?

Important skills include strong verbal and written communication, the ability to handle multiple tasks, initiative, flexibility, and customer service skills.

How can I verify the legitimacy of the interview process?

You can verify the legitimacy by contacting Ryder at careers@ryder.com or calling 800-793-3754; they will only communicate through official Ryder email addresses.

Ever better.

Transportation
Industry
10,001+
Employees
1933
Founded Year

Mission & Purpose

Ryder System, Inc. (NYSE: R) is a leading logistics and transportation company. It provides supply chain, dedicated transportation, and commercial fleet management solutions, including full service leasing, rental, and maintenance, used vehicle sales, professional drivers, transportation services, freight brokerage, warehousing and distribution, e-commerce fulfillment, and last mile delivery services, to some of the world’s most-recognized brands. Ryder provides services throughout the United States, Mexico, and Canada. In addition, Ryder manages nearly 260,000 commercial vehicles and operates approximately 300 warehouses encompassing more than 95 million square feet. Ryder is regularly recognized for its industry-leading practices in third-party logistics, technology-driven innovations, commercial vehicle maintenance, environmentally friendly solutions, corporate social responsibility, world-class safety and security programs, military veteran recruitment initiatives, and the hiring of a diverse workforce