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Customer Service Representative - Saint Louis

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Graybar

17d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
  • Saint Louis
  • Quick Apply

AI generated summary

  • You need strong communication and problem-solving skills, retail experience is a plus. A 2 or 4 year degree is preferred for this Customer Service Representative role in Saint Louis.
  • You will handle customer calls and correspondence, sell products, support product selection, and coordinate service requests to ensure top-notch customer experience at Graybar in Saint Louis.

Requirements

  • Strong communication skills
  • Ability to handle a variety of customer situations with enthusiasm and tact
  • Some retail or counter sales experience preferred
  • 2 year or 4 year degree preferred

Responsibilities

  • Ensure every customer experience is top notch in quality
  • Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
  • Take an active role in selling Graybar goods and services on inbound calls
  • Provide support on product selection and application
  • Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

FAQs

What are the work hours for this position?

The work hours for this position are Monday to Friday from 8:00am to 5:00pm.

Powering the New Era

Retail & Consumer Goods
Industry
5001-10,000
Employees
1869
Founded Year

Mission & Purpose

Graybar is a leading distributor of electrical, communications, and data networking products and related services. With a vast network of distribution centres and a focus on customer service and innovation, Graybar provides a wide range of solutions to help businesses across various industries meet their infrastructure needs efficiently. Through a network of 290 North American distribution facilities, their ultimate goal is to be the go-to partner for customers seeking reliable, high-quality products and expert guidance in building and maintaining critical infrastructure systems.

Culture & Values

  • Integrity

    We tell the truth, do what’s right and treat others with fairness and respect. We adhere to high standards of ethics and business conduct.

  • Employee Ownership

    We take pride in our Company and demonstrate loyalty to the Company and to one another. We tie our personal success to Graybar's success.

  • Long Term View

    We believe that long-term success is more important than short-term gains. We work to keep Graybar strong and healthy for future generations

  • Customer Focus

    We are committed to satisfying our customers. We add value in the supply chain through innovation and continuous improvement.

Benefits

  • Dental Insurance

    Taking care of your dental health is important, so we offer multiple plan options to meet you and your dependent’s needs.

  • Flexible Spending Account

    Health and dependent care flexible spending account options available for you to set aside tax-free funds for qualified expenses. Use the handy debit card for the health FSA!

  • Life Insurance

    When the worst happens, we offer employer paid protection for yourself plus the opportunity to purchase additional protection for yourself and your family.

  • Disability Benefits

    You can’t always avoid illness or injury. In order to help ensure you can recover away from work, short and long-term disability benefits are provided at no cost.

  • Profit Sharing & 401(K) Savings Plans

    At the Board of Directors’ discretion, the Company may make a profit sharing contribution on each employee’s behalf based on eligible compensation, with average Company contribution over the last five years of 11.4%*. Savings Accounts let you contribute for your own retirement with a Company Match feature.

  • Paid Vacation and Holidays

    We work hard at Graybar, and we recognize the importance of work-life balance and taking time away from work to rest and recharge. Graybar offers 3+ weeks of paid vacation to full-time employees.

  • Paid Sick TIme

    Take care of yourself and your family without worry when you are ill or injured with paid sick time.

  • Well-Being

    To help you improve your physical, mental, financial, and community well-being, we offer a variety of programs and resources aimed to help you pursue a healthier and happier life. Some examples include healthy living resources, fitness discounts, mental health education, financial wellness resources, student loan repayment, childcare discounts, and more.