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Customer Service Representative (Spanish-speaking) - Cash App Services

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Lisbon

AI generated summary

  • You must be fluent in Spanish and English, possess strong analytical skills, understand digital payments, and have prior customer service experience.
  • You will assist customers via phone, email, and chat, resolve technical issues, guide account setup, and escalate complex problems while maintaining a positive experience.

Requirements

  • Have a High level of Spanish (Oral and written) and are fluent in English (C1)
  • Have strong analytical and troubleshooting skills to resolve customer queries effectively.
  • Are Familiar with mobile apps, digital payments, and online platforms.
  • Have the ability to understand customer concerns fully and provide appropriate solutions.
  • Previous experience in customer service, support roles, or call centers is often preferred.

Responsibilities

  • Provide assistance through phone, email, chat, or social media platforms.
  • Answer questions about features, functionality, and account setup.
  • Help customers resolve app-related technical issues, such as login errors or payment delays.
  • Guide users through the account creation or identity verification process.
  • Build and maintain a positive customer experience by being empathetic and professional.
  • Escalate unresolved or complex issues to higher-level support or technical teams.

FAQs

What is the primary language requirement for this position?

The primary language requirement for this position is a high level of Spanish (oral and written), along with fluency in English (C1).

Is the Customer Service Representative position on-site or remote?

The Customer Service Representative position is on-site in Lisbon, Portugal.

What are the working hours for this role?

The job description does not specify working hours, but it mentions full-time positions.

Will there be training provided for new employees?

Yes, the company offers full paid training on both the company and the project you'll be working on.

Are there opportunities for career growth in this role?

Yes, there are career growth and personal development opportunities, with about 80% of managers and leaders promoted from within.

What kind of support will be available to employees in this position?

Employees will receive continuing support, training, and access to a range of free learning and leadership development programs.

Is prior experience in customer service required for this role?

Previous experience in customer service, support roles, or call centers is preferred, but not mandatory.

What benefits are offered with this position?

Benefits include a competitive salary, performance bonuses, indefinite contracts, referral bonus opportunities, and various career development programs.

Can you provide the location of the job?

The job is located at Av. Mediterraneo, N°1, Lisbon, Portugal.

Is Concentrix an equal-opportunity employer?

Yes, Concentrix is committed to equal employment opportunities and maintains a work environment free from discrimination and harassment.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.