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Customer Service Sales Representative

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Concentrix

10d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Valencia

AI generated summary

  • You must be proficient in German and advanced in English, have 1+ year of experience, strong communication skills, sales knowledge, IT understanding, and ability to listen and qualify customer needs.
  • You will handle inbound inquiries, manage outbound calls, create quotes, cross-sell, ensure knowledge of products, and oversee post-sales tasks like cancellations and refunds.

Requirements

  • Have a proficient or bilingual level of German and are advanced in English
  • Have, minimum, 1-year relevant experience
  • Have strong communication, customer facing and customer care skills
  • Have knowledge of sales techniques (up-/cross-selling, objection handling, etc)
  • Are achievement and target oriented, customer driven and motivated to work in sales
  • Have IT knowledge and technical understanding
  • Have real capability to listen to customers
  • Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs

Responsibilities

  • As a Customer Service Sales Representative in our team, you will:
  • Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
  • Handle outbound calls when necessary to solve issues with customers and different internal business units
  • Quote creation and follow up with cross selling / up selling and a proactive and service attitude
  • Ensure personal knowledge of the Store portfolio and Post sales process´s are maintained
  • Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations

FAQs

Is this position on-site or remote?

This position is on-site in Valencia, Spain.

What languages are required for this role?

A proficient or bilingual level of German and advanced English are required for this role.

What is the work schedule for this job?

The work schedule is full-time, 39 hours per week, Monday to Friday, from 9:00 AM to 6:00 PM.

What is the base salary for this position?

The base salary for this position is 20,000 euros per annum, with the potential to earn up to an additional 2,000 euros in bonuses.

Is there any training provided for new employees?

Yes, there is full paid training about the company and the project that new employees will be working on.

What types of career development opportunities are available?

The company offers a career development program and specialized courses to support personal and career growth.

Do I need prior experience to apply for this position?

Yes, a minimum of 1 year of relevant experience is required for this role.

What kind of work environment can new hires expect?

New hires can expect a diverse, inclusive, and supportive work environment that encourages personal growth and success.

Are there any bonuses associated with this job?

Yes, there is a potential for bonuses up to 2,000 euros per annum, as well as a friends referral bonus.

Does the company support equal employment opportunities?

Yes, Concentrix is committed to equal employment opportunities and maintains a work environment free from discrimination and harassment.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.