FAQs
What is the purpose of the Customer Service & Sales Representative role at Allianz Direct?
The role involves providing trusted service to customers while achieving sales, retention, and quality targets, contributing to the outstanding customer experiences for personal lines customers.
Where is the contact center located?
The contact center is based in Elm Park, Dublin 4.
What is the working model post-training?
Allianz Direct upholds a hybrid working model for all employees after the training period.
What qualifications are required for this position?
The essential criteria include a third level degree or leaving certificate, or a minimum of 2 years' experience in a sales or customer service environment.
What are the desirable qualifications for this role?
Desirable qualifications include 6-12 months of experience in an insurance or financial services environment, knowledge of general insurance, and completion of an APA, CIP, or relevant insurance qualification.
What kind of training will be provided?
Extensive introduction to insurance training and ongoing performance coaching will be offered to support success.
What benefits are offered to employees?
Employees receive a competitive remuneration package, comprehensive benefits, a hybrid/flexible way of working post-training, opportunities for insurance qualification, and career development opportunities.
Is experience in the insurance industry required?
While it is not mandatory, having 6-12 months of experience in an insurance or financial services environment is considered desirable.
Are there any regulatory requirements for this role?
Yes, this role is subject to the Minimum Competency Code provided by the Central Bank of Ireland, and a recognized insurance qualification may be required for the position.
How does Allianz approach diversity and inclusion?
Allianz believes in a diverse and inclusive workforce and encourages applications from individuals regardless of ethnicity, cultural background, age, gender, nationality, religion, disability, or sexual orientation.