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Customer Service & Sales Representative - Allianz Direct

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Allianz

Dec 16

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Dublin

Requirements

  • A third level degree or leaving certificate OR a minimum of 2 years' experience working in a sales or customer service environment
  • 6 - 12 months experience in an insurance/financial services environment
  • Knowledge and understanding of general insurance
  • Completed an APA, CIP or a relevant insurance qualification to meet minimum competency requirements

Responsibilities

  • Quote and convert new business opportunities
  • Explore and convert cross sell and multi cover opportunities
  • Achieve sales, service and customer satisfaction metrics as agreed with your manager
  • Process policy adjustments as requested by our customers
  • Consistently demonstrate our People Attributes of customer and market excellence, collaborative leadership, trust and entrepreneurship
  • Continually improve quality and efficiency within the Team
  • Adhere to company quality and underwriting standard
  • Comply with the Financial Regulator's Minimum Competency Code, Consumer Protection Code and any other relevant regulations

FAQs

What is the purpose of the Customer Service & Sales Representative role at Allianz Direct?

The role involves providing trusted service to customers while achieving sales, retention, and quality targets, contributing to the outstanding customer experiences for personal lines customers.

Where is the contact center located?

The contact center is based in Elm Park, Dublin 4.

What is the working model post-training?

Allianz Direct upholds a hybrid working model for all employees after the training period.

What qualifications are required for this position?

The essential criteria include a third level degree or leaving certificate, or a minimum of 2 years' experience in a sales or customer service environment.

What are the desirable qualifications for this role?

Desirable qualifications include 6-12 months of experience in an insurance or financial services environment, knowledge of general insurance, and completion of an APA, CIP, or relevant insurance qualification.

What kind of training will be provided?

Extensive introduction to insurance training and ongoing performance coaching will be offered to support success.

What benefits are offered to employees?

Employees receive a competitive remuneration package, comprehensive benefits, a hybrid/flexible way of working post-training, opportunities for insurance qualification, and career development opportunities.

Is experience in the insurance industry required?

While it is not mandatory, having 6-12 months of experience in an insurance or financial services environment is considered desirable.

Are there any regulatory requirements for this role?

Yes, this role is subject to the Minimum Competency Code provided by the Central Bank of Ireland, and a recognized insurance qualification may be required for the position.

How does Allianz approach diversity and inclusion?

Allianz believes in a diverse and inclusive workforce and encourages applications from individuals regardless of ethnicity, cultural background, age, gender, nationality, religion, disability, or sexual orientation.

Our purpose: We secure your future. Our promise is to give confidence in tomorrow.

Finance
Industry
10,001+
Employees
1890
Founded Year

Mission & Purpose

The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million private and corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic & Paralympic Movements from 2021 until 2028 and to be recognized as one of the industry leaders in the Dow Jones Sustainability Index. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let’s care for tomorrow.

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