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Customer Service Sales Representative (German-speaking) - On site - High Tech HS03

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Barcelona, +1

AI generated summary

  • You must be proficient in German and advanced in English, have 1+ years of relevant experience, strong communication skills, sales knowledge, IT understanding, and effective listening skills.
  • You will handle inbound customer inquiries, make outbound calls to resolve issues, create quotes, manage post-sales tasks, and maintain product knowledge for effective support and upselling.

Requirements

  • Have a proficient or bilingual level of German and are advanced in English
  • Have, minimum, 1-year relevant experience
  • Have strong communication, customer facing and customer care skills
  • Have knowledge of sales techniques (up-/cross-selling, objection handling, etc)
  • Are achievement and target oriented, customer driven and motivated to work in sales
  • Have IT knowledge and technical understanding
  • Have real capability to listen to customers
  • Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs

Responsibilities

  • Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
  • Handle outbound calls when necessary to solve issues with customers and different internal business units
  • Quote creation and follow up with cross selling / up selling and a proactive and service attitude
  • Ensure personal knowledge of the Store portfolio and Post sales process´s are maintained
  • Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations

FAQs

What is the job title for this position?

The job title is Customer Service Sales Representative (German-speaking) - On site - High Tech HS03.

Where is the job located?

The job is located in Barcelona, at the address Av. d'Aragó, 30, Valencia, Spain.

Is this position full-time or part-time?

This position is full-time, requiring 39 hours per week.

What are the working hours for this role?

The working hours are Monday to Friday, from 9:00 AM to 6:00 PM.

What languages are required for this position?

Proficient or bilingual level of German is required, along with advanced English.

What is the base salary for this role?

The base salary is 20,000 euros per annum, plus up to 2,000 euros in bonus per annum.

Are there any benefits offered with this position?

Yes, benefits include medical insurance, a great office location in Barcelona, a friends hunting (referral) bonus, full paid training, and a career development program.

What qualifications are needed for this role?

The role requires a minimum of 1 year of relevant experience, strong communication and customer care skills, knowledge of sales techniques, IT knowledge, and the ability to effectively listen to customers.

Do I need to meet every requirement to apply?

No, you don’t need to meet every requirement; the company encourages candidates to apply even if they don’t check every box.

What kind of training will I receive?

You will receive full paid training about the company and the specific project you will be working on.

Is there opportunity for career growth in this role?

Yes, there is a career development program and specialized courses available for personal development and growth.

Does the company have an equal opportunity employment policy?

Yes, Concentrix is committed to equal employment opportunities for all candidates, ensuring a work environment free from discrimination and harassment.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.