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Customer Service Specialist

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DP World

Today

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics
  • Limerick

AI generated summary

  • You must be fluent in English and German, have 2+ years in customer service (ideally in logistics), possess strong communication and problem-solving skills, be detail-oriented, and proficient in Microsoft Office.
  • You will deliver exceptional customer service in English and German, manage client communications, coordinate with teams on order fulfillment, track shipments, document interactions, and suggest improvements.

Requirements

  • Fluency in both English and German (written and verbal) is essential.
  • Previous experience of at least two years in customer service, with a preference for candidates who have worked in a logistics or supply chain environment.
  • Strong communication skills, with the ability to effectively convey information and resolve issues with customers and internal teams.
  • Excellent problem-solving abilities, with a proactive and solution-oriented approach to customer inquiries and challenges.
  • Detail-oriented and organised, with the ability to multitask and prioritise tasks in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and experience with CRM or ticketing systems is a plus.

Responsibilities

  • Provide outstanding customer service to clients in both English and German, addressing inquiries, concerns, and requests promptly and professionally.
  • Serve as the primary point of contact for clients, effectively communicating shipment status updates, delivery schedules, and any potential issues or delays.
  • Collaborate closely with internal teams, including operations, logistics, and warehousing, to coordinate timely and accurate order fulfilment.
  • Liaise with external partners and carriers to track shipments, resolve delivery discrepancies, and ensure on-time delivery to customers.
  • Document and maintain accurate records of customer interactions, inquiries, and resolutions using designated systems and tools.
  • Proactively identify areas for process improvement and contribute to the development of best practices for customer service operations.
  • Adhere to company policies, procedures, and service level agreements (SLAs) to meet or exceed performance targets and customer satisfaction metrics.

FAQs

What is the primary responsibility of a Customer Service Specialist at DP World?

The primary responsibility is to provide exceptional customer service to clients in both English and German, addressing inquiries, concerns, and requests promptly and professionally.

What languages are required for this role?

Fluency in both English and German (written and verbal) is essential for this role.

How much previous experience is required for the Customer Service Specialist position?

A minimum of two years of previous experience in customer service is required, preferably in a logistics or supply chain environment.

What skills are important for success in this position?

Strong communication skills, excellent problem-solving abilities, attention to detail, and proficiency in multitasking in a fast-paced environment are important for success in this role.

What tools or software should applicants be familiar with?

Proficiency in Microsoft Office Suite and experience with CRM or ticketing systems is a plus for this position.

What kind of training is provided to new employees?

DP World offers training and development opportunities to help employees grow and succeed in their roles.

Does this position require collaboration with other teams?

Yes, the Customer Service Specialist will collaborate closely with internal teams, including operations, logistics, and warehousing, to coordinate timely and accurate order fulfillment.

What measures does DP World have in place to ensure employee satisfaction?

DP World strives to create a stimulating personal growth environment and offers a market competitive compensation package to ensure employee satisfaction.

Are there opportunities for career advancement within the company?

Yes, DP World is committed to hiring and developing the right people, fostering personal growth and self-development, which can lead to career advancement opportunities.

How does the company define its mission?

DP World exists to make the world’s trade flow better, by providing efficient supply chain solutions and improving the quality of life for people globally.

DP World

We make trade flow, to change what’s possible for everyone.

Transportation
Industry
10,001+
Employees
2005
Founded Year

Mission & Purpose

We exist to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents. We are pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. We make trade flow, to change what’s possible for everyone.