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Customer Service Specialist - French Language

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Abbott Laboratories

8d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Galway

AI generated summary

  • You must be fluent in French, skilled in MS Office, a problem solver, and customer-focused. Previous experience in healthcare is a plus. Adaptability and strong communication skills are essential.
  • You will process orders, communicate with customers, resolve inquiries, maintain data accuracy, collaborate with teams, and ensure quality management while building strong relationships.

Requirements

  • Fluency in French is required.
  • Fluency with an additional language would be advantageous.
  • Proficient in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems.
  • Strong computer navigation and typing skills.
  • Good attention to detail, a critical-thinker, experienced at investigating and resolving complex issues.
  • Effectively collaborate with others.
  • Communicate professionally.
  • Good email etiquette.
  • Work independently and as part of a team.
  • Work effectively in a fast-paced environment with changing priorities.
  • SAP or other ERP system experience a significant advantage.
  • Previous customer service experience desired preferably in the healthcare industry but not essential.
  • Truly customer focused.
  • Self-starter ready to take initiative.
  • Interactive and engaging.
  • A multi-tasker with excellent time management skills.
  • Adaptable and Flexible.
  • Ability to deal with changing priorities.
  • Eagerness and willingness to learn.
  • Problem solver.
  • Experience dealing with ambiguity.
  • Excellent verbal and written communications.

Responsibilities

  • Process all orders received via CRM system. Orders are received primarily by email, with some also received via phone, fax or directly through our online system.
  • Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner.
  • Review and maintain customers open orders on a daily basis.
  • Investigate and resolve order processing issues reported by customers and working cross-functionally with other departments to resolve customer queries.
  • Resolve e-mail, fax and telephone inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions.
  • Collaborate with other departments to ensure accuracy of data maintained on SAP.
  • Keeping customer account changes up to date and communicated to the commercial sales team.
  • Keep up to date on products, inventory levels, special requirements and promotions, communicated from various departments to support the delivery of an excellent customer service.
  • Communicate regularly with your Team Lead of all changes, issues and potential concerns with any customer accounts. Employees are empowered to share ideas and to drive and support continuous improvement.
  • Work with our central warehouse and or supply chain team with regards to inventory, escalations and customer inquiries. Complete all customer or staff requested reporting supporting internal and external data requests.
  • Develop and maintain fruitful customer and internal colleague relationships.
  • Responsible for complying with and executing applicable Quality Management System (QMS) processes, to support the delivery of an excellent customer experience.
  • Other duties as assigned.

FAQs

What is the primary responsibility of the Customer Service Specialist with French?

The primary responsibility is to act as the first point of contact for customers such as hospitals, GP’s, pharmacies, and patients, processing orders, solving problems, and providing administrative and logistic support.

What languages are required for this position?

Fluency in French is required, and having an additional language would be advantageous.

What type of experience is preferred for this role?

Previous customer service experience is desired, preferably in the healthcare industry, but it is not essential.

Which software skills are necessary for this job?

Proficiency in MS Office programs such as Word, Excel, and Outlook, as well as experience with SAP or other ERP systems, is advantageous.

Is prior knowledge of healthcare products necessary for this role?

While it is not essential, having previous experience or knowledge in the healthcare industry can be beneficial.

What is the work environment like for this position?

The work environment is fast-paced and may involve changing priorities, requiring adaptability and flexibility.

What are the educational requirements for this job?

The job description does not specify particular educational requirements, but relevant experience and competencies are highly valued.

How does the company support employee development?

Abbott empowers employees to share ideas and supports continuous improvement, indicating a commitment to employee development and learning.

Is teamwork emphasized in this role?

Yes, the position requires effective collaboration with others, as well as the ability to work independently.

What qualities are important for success in this role?

Important qualities include strong attention to detail, excellent communication skills, problem-solving abilities, and being customer-focused.

Abbott Laboratories

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

At Abbott, we’re dedicated to helping people live more fully, in everything we do. We’re creating the future of healthcare through life-changing technologies that make you healthier and stronger, quickly identify when you have a medical need, and treat conditions to help you get back to doing what you love. With headquarters in north suburban Chicago, Abbott serves people in more than 160 countries with leading medical devices, diagnostics, nutrition products and branded generic medicines. More than 115,000 of us are helping millions of people to live better and healthier, every day around the world. Our employees do work that matters as part of a global community that supports them with career development opportunities and locally competitive benefits. Mission: We help people live better and healthier with our life-changing technologies. We're revolutionizing health with the most personal technologies, empowering people with the data and knowledge they need to help them live longer and better.