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Customer Service Supervisor


Best Buy

8d ago

  • Job
    Junior, Mid & Senior Level
  • Hospitality & Retail
  • Toronto
  • Quick Apply

AI generated summary

  • You need 2+ years leading a team of 15+, managing expenses, exceeding sales goals, and creating a safe, inclusive work environment. Think you have what it takes?
  • You will motivate and inspire your team to provide exceptional customer service, oversee store KPIs, and maintain a healthy profit and loss. Create a positive team culture and drive success!


  • 2+ years’ experience leading a retail team of at least 15 associates
  • 2+ years’ experience managing and reviewing operational expenses and revenue
  • Proven track record of achieving and exceeding sales goals
  • Ability to create an inclusive, fun, and safe work environment


  • Motivate and inspire your team to respond customer concerns and create an amazing customer experience
  • Cultivate an inclusive team and learning culture while having fun!
  • Oversee store KPI’s (revenue, merchandising standards, inventory health, health & safety)
  • Maintain a healthy profit and loss


What is the job title for this position?

The job title for this position is Customer Service Supervisor, also known as Operations Team Lead.

What are the main responsibilities of a Customer Service Supervisor?

A Customer Service Supervisor is responsible for leading and coaching a team of Specialists to create an amazing customer experience, overseeing store KPI's, motivating and inspiring the team, and maintaining a healthy profit and loss.

What experience is required for this role?

The ideal candidate should have 2+ years of experience leading a retail team of at least 15 associates, managing operational expenses and revenue, achieving sales goals, and creating an inclusive work environment.

What are the benefits of working as a Customer Service Supervisor at Best Buy?

Some benefits include competitive wages and benefits, employee discounts on tech products, an inclusive and supportive team environment, and training programs to build new skills.

Where is the location of this position?

The location for this position is at 695 Wilson Avenue, Toronto, ON M3K 1E3.

Our purpose is to enrich lives through technology.

Retail & Consumer Goods
Founded Year

Mission & Purpose

At Best Buy, our purpose is to enrich lives through technology. We do that by leveraging our unique combination of tech expertise and human touch to meet our customers’ everyday needs, whether they come to us online, visit our stores or invite us into their homes. With over 1,000 stores and more than 90,000 employees in the United States and Canada, we solve key human needs in the areas of productivity, security, health, entertainment, connectivity, and more. We’re a community of courageous change-makers, ambitious collaborators, and inspiring friends. Whether it’s working as a Geek Squad Agent, an in-store advisor, or in our corporate office, we offer each other support and prepare for what might come next. We wake up every morning so we can do our part in shaping the future of a changing world. Together, we raise the bar for what’s possible and dream up new solutions to problems we’ve never encountered. We master innovative skills that we didn’t know were within grasp and turn everyday interactions into human connections built to last. If change motivates you, if technology inspires you — we’re here for you. Tomorrow works here™.