FAQs
Do we support remote work?
Yes, this position is full-time remote, allowing you to telecommute from anywhere within the U.S.
What are the working hours for this position?
Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 10:00pm CST, Sunday - Saturday.
What kind of training is provided for this role?
We offer 4 to 6 weeks of on-the-job training, with training hours from 9:00am to 6:00pm CST.
What qualifications are required for this position?
A High School Diploma or GED is required, along with 3+ years of Call Center experience, and 1+ years of supervisory or team lead experience.
Is there a specific age requirement for applicants?
Yes, applicants must be 18 years of age or older.
Will I need to work overtime in this role?
Yes, it may be necessary to work occasional overtime based on business needs.
What skills are necessary for success in this position?
Candidates should have a proven understanding of call center performance metrics, experience with Microsoft Office applications, and the ability to effectively coach and manage a team.
Are there benefits provided with this position?
Yes, UnitedHealth Group offers a comprehensive benefits package, including equity stock purchase and 401k contributions, subject to eligibility requirements.
What is the salary range for this position?
The salary range for this role is $49,300 to $96,400 annually, based on various factors such as local labor markets and work experience.
Is there a drug test required for employment?
Yes, candidates are required to pass a drug test before beginning employment.
How does UnitedHealth Group approach diversity and inclusion?
UnitedHealth Group is committed to creating a diverse workplace where all qualified applicants are considered for employment without regard to race, gender, sexuality, age, and other characteristics protected by law.