FAQs
What is the pay rate for the Customer Service Team Leader position?
The pay rate is £11.90 per hour.
Is previous experience in the betting industry required for this role?
No, previous experience in the betting industry is not required; we will provide the necessary knowledge.
What are the key responsibilities of a Customer Service Team Leader?
Key responsibilities include managing shop operations, taking and processing bets, maintaining shop presentation standards, and exceeding customer expectations.
Are there opportunities for career progression within the company?
Yes, there are endless opportunities for career progression, and the company encourages employees to map their journey to reach their career goals.
What benefits are offered to employees?
Benefits include an industry-leading pay rate, salary increase after 6 months, a 20% discount on Flutter shares, maternity and paternity leave top-up, company sick pay, and free eye tests, among others.
Does Paddy Power provide any support for mental health?
Yes, the company offers six free counselling sessions and 24/7 Employee Assistance Program (EAP) telephone support.
What is the work environment like in the shops?
The work environment is warm and positive, focusing on building effective customer relationships and creating a fun atmosphere.
Is there any team-building or social activity organized by the company?
Yes, the company organizes events such as Big Christmas and Grand National drinks, as well as competitions with prizes.
Will team members have the opportunity to watch live sports while working?
Yes, live sports, including horse racing, football, darts, and golf, are streamed in the shop for team members to enjoy.
What is the company's policy on discounts for employees?
Employees have access to lifestyle and retail discounts through the WRKIT program.