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Customer Service Team Leader

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
  • Glasgow

Requirements

  • Aged 18+ (it’s a legal requirement)
  • Supervisory experience and great people skills
  • A positive, can-do attitude with a professional and dynamic approach to work
  • Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

Responsibilities

  • Leading and motivating a team of Customer Service Representatives
  • Coaching and development of your team
  • Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
  • Building relationships with our customers and providing an excellent customer service
  • Championing safer gambling at all times
  • Opening and closing the shop, with support from your team as required
  • Ensuring your shop achieves targets

Join us #behindthebet

Technology
Industry
10,001+
Employees
1934
Founded Year

Mission & Purpose

With over 16,000 people worldwide, we make a huge investment in everyone, offering great career development opportunities. Our people make William Hill what it is and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after – we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.

Benefits

  • 401K Plan

  • Paid Holidays

  • Maternity & Paternity Leave

  • Health Insurance

  • Vacation & Paid Time Off