FAQs
What is the main responsibility of a Customer Service Team Leader at William Hill?
The main responsibility is to lead and motivate a team of Customer Service Representatives, engage with customers for an excellent experience, maintain high standards in the shop, and ensure targets are achieved.
What hours will I be expected to work in this role?
Shifts are devised on a rota basis and include working evenings and weekends, with shop opening times between 8 am and 10 pm, Monday to Sunday.
What benefits does William Hill offer to its employees?
William Hill offers competitive benefits including an annual pay review and bonus scheme, holiday entitlement of 28 days annually plus a paid birthday day off, subsidised travel in London, extensive training and development, pension matching, a Sharesave scheme, and various perks and discounts.
Is there an age requirement for this position?
Yes, applicants must be aged 18 or older, as it is a legal requirement.
What experience is needed to be successful in this role?
Supervisory experience and strong people skills are needed, along with a positive attitude and the ability to engage with a diverse range of customers.
What training does William Hill provide for new employees?
William Hill offers a best-in-class induction programme along with ongoing external and on-the-job training throughout your time with the company.
How can I advance my career at William Hill?
William Hill provides opportunities for career progression through their Career Pathways, which can lead to positions such as Cluster Operations Manager or roles in Head Office.
What is the process after applying for the Customer Service Team Leader position?
After applying, the Talent Acquisition team will review your application. If successful, you will receive an email with a link for an online assessment via HireVue, followed by an invitation for an interview for successful candidates.
What is the company culture like at William Hill?
The culture at William Hill is built on trust and a sense of belonging, empowering teams to work in a way that suits them while celebrating individual strengths and fostering a collaborative environment.
Who owns William Hill?
William Hill is part of evoke, which is the new name for 888 Holdings, and it plays a significant role in providing world-class betting and gaming experiences.