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Customer Service Team Leader (Protect - Home)

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Tesco Bank

2mo ago

Applications are closed

  • Job
    Full-time
    Entry Level
  • Newcastle

Requirements

  • Customer Service Experience & leadership experience
  • Experience of managing and coaching a successful team, with ability to give honest and constructive feedback
  • A proven track record of providing and driving excellent customer service
  • Evidence of supporting and developing self and others
  • Experience of working in financial services is desirable but not essential.
  • Skills relevant for the role:
  • Strong communication skills and customer focused
  • Excellent time management
  • Continuous improvement - finding opportunities to drive improvement in processes & services
  • Completing risk assessment and quality measures
  • Ability to learn new systems and processes
  • Positive attitude to change.

Responsibilities

  • - Taking care of c 12 colleagues to ensure they can be at their best to service our customers
  • - Motivating and developing colleagues based on their individual needs
  • - Overseeing that the service to our customers is as we expect
  • - Looking for opportunities to continually improve how we support colleagues and customers in what we do
  • - Ensuring colleagues follow our policy and process – always meeting our quality expectations
  • - Continually embedding and developing a positive culture across our teams
  • - Reviewing and understanding more about what our customers’ needs and how we’re meeting these needs daily
  • - Committed to building a strong Team and offering support and motivation.

FAQs

What is the job title for this position?

The job title is Customer Service Team Leader (Protect - Home).

Where is the job located?

The job is located in Newcastle.

What are the working hours for this position?

The role involves rotational shift working between 8am-8pm Monday to Friday, and weekend shifts from 9am-2pm.

What is the starting salary for the Customer Service Team Leader position?

The starting salary is £28,720 plus benefits.

What is the closing date for applications?

The closing date for applications is 13 August 2024.

What qualifications or experience are required for this role?

Candidates need customer service experience and leadership experience, as well as a proven track record of providing excellent customer service. Experience in managing and coaching a successful team is essential, while financial services experience is desirable but not essential.

What are the key responsibilities of the Customer Service Team Leader?

Key responsibilities include taking care of approximately 12 colleagues, motivating and developing team members, overseeing customer service quality, continuously improving support processes, ensuring adherence to policies, fostering a positive team culture, and understanding customer needs.

What skills are relevant for the Customer Service Team Leader role?

Relevant skills include strong communication, excellent time management, a focus on continuous improvement, the ability to conduct risk assessments and quality measures, the capacity to learn new systems and processes, and a positive attitude towards change.

What benefits does Tesco Bank offer to its employees?

Benefits include a pension scheme, private medical insurance, performance-related bonuses, a generous holiday allowance, a discount card, enhanced maternity and paternity leave, ongoing learning opportunities, and participation in share schemes.

How does Tesco Bank promote inclusivity in the workplace?

Tesco Bank is committed to building a more inclusive workplace by valuing diversity, ensuring all colleagues feel welcome, and celebrating their unique backgrounds and experiences.

When are interviews for this position expected to be held?

Interviews are expected to be held from 13 August 2024.

How can interested candidates apply for this position?

Interested candidates can click apply to find out more about a career at Tesco Bank and submit their applications through the online portal.

Tesco Bank

Finance
Industry
1001-5000
Employees
1997
Founded Year

Mission & Purpose

What do we stand for at Tesco Bank? Everything that Tesco does. We both share a set of values that drive us to come up with new ways to improve our customers’ lives, the communities they live in, and the planet we all share. Starting life in 1997, we now help more than 5 million customers manage their money a little better every day from our offices in Glasgow, Edinburgh, Newcastle, and Reigate.