FAQs
What are the main responsibilities of a Customer Services Advisor?
The main responsibilities include delivering fitting services for car parts and cycles, providing excellent customer service, and assisting customers in the car park and in-store with their vehicles.
Is prior experience in customer service required?
While experience in delivering great customer service, ideally in a retail sales environment, is preferred, we encourage candidates without specific experience to apply, especially if they can demonstrate a proactive approach to helping customers.
Will I receive training for this role?
Yes, we have comprehensive training in place to help you develop the skills needed for fitting car parts, cycle repair, and delivering outstanding service.
What qualifications or skills are ideal for this position?
Ideally, you should have some knowledge in car parts fitting and cycle repair, experience in achieving sales targets, and excellent problem-solving skills.
What are the working conditions and hours for this role?
This role requires availability to work on a rota basis, including weekends.
What benefits does the company offer?
Benefits include a colleague discount on products, discounts on garage bills, Life Assurance, a Health Cash Plan, Employee Assistance Programme, and participation in various schemes like the Cycle2Work and Sharesave.
Is there a dress code or uniform for this position?
Yes, colleagues are provided with a uniform as part of the role.
What qualities should I possess to be successful in this role?
To be successful, you should have a proactive approach to understanding customer needs, strong problem-solving skills, and the ability to work quickly and efficiently.
Can I apply if I don’t meet all the criteria?
Yes, we encourage all candidates to apply, even if you don't meet all the criteria. We value diversity and are committed to creating an inclusive workplace.
What is the company's commitment to diversity and inclusion?
Halfords is committed to creating an inclusive workplace and welcomes applications from all backgrounds, embracing diversity within the Halfords Family.