FAQs
What is the main focus of the Customer Services Advisor role?
The main focus of the Customer Services Advisor role is to deliver exceptional customer service in the areas of car parts fitting and cycle repair, while assisting customers both in-store and in the car park.
Is prior experience with car parts fitting and cycle repair necessary for this job?
No, prior experience is not strictly necessary, but some knowledge and skills in these areas are preferred. Training will be provided to develop the required skills.
What kind of training and support can I expect as a Customer Services Advisor?
The company invests heavily in training to help colleagues develop the necessary skills for career advancement, whether in Retail or elsewhere within the Group.
What are the working hours for this position?
The working hours involve a rota basis, which includes weekends.
Are there any employee discounts available?
Yes, employees can enjoy several discounts, including 25% off most products in Halfords Retail stores, up to 50% off garage bills at Halfords Autocentre, and more discounts on various services.
Is there a possibility for career advancement in this role?
Yes, the company supports career advancement and provides training and resources to help employees progress at their desired pace.
What benefits are offered apart from salary?
Benefits include a contributory pension, life assurance, employee discounts, health cash plan, uniform, discounts on various services, and options for financial planning such as the Wagestream app.
Do I need to have retail experience to apply for this role?
Ideally, retail experience is preferred, but if you can demonstrate experience in a customer-focused sales environment, you are still encouraged to apply.
What skills are essential for success in this position?
Essential skills include delivering great customer service, a proactive approach to helping customers, problem-solving skills, and availability to work on a rota basis.
What is the company’s focus in terms of business growth?
The company is focused on rapidly growing its business with an emphasis on motoring services and electric mobility, positioning itself as a leading retailer in the UK for motoring and cycling products and services.