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Customer Services Advisor

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Halfords

4d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should have retail customer service experience, problem-solving skills, weekend availability, some knowledge of car parts and cycle repairs, and a track record of achieving sales targets.
  • You will assist customers with vehicle and bike services, fit parts, solve problems, and enhance your skills while delivering excellent customer service in a fast-paced environment.

Requirements

  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem solving skills
  • Availability to work on a rota basis, including weekends
  • Some knowledge and skills in car parts fitting and cycle repair
  • Some experience of working towards and achieving sales targets

Responsibilities

  • You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer.
  • This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.
  • We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently.
  • We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
  • We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits.
  • You can expect to enjoy various discounts and benefits, including discounts on products, garage bills, breakdown cover, colleague discounts, life assurance, and health cash plans.
  • To be successful in this role you will need to demonstrate experience in delivering great customer service and a proactive approach to helping customers and understanding their needs.
  • You should also possess problem-solving skills and availability to work on a rota basis, including weekends.
  • Ideally, you’ll also have some knowledge and skills in car parts fitting and cycle repair, as well as some experience of working towards and achieving sales targets.
  • Join us and be part of our success story in getting the nation safely back on the move.

FAQs

What is the main focus of the Customer Services Advisor role?

The main focus of the Customer Services Advisor role is to deliver exceptional customer service in the areas of car parts fitting and cycle repair, while assisting customers both in-store and in the car park.

Is prior experience with car parts fitting and cycle repair necessary for this job?

No, prior experience is not strictly necessary, but some knowledge and skills in these areas are preferred. Training will be provided to develop the required skills.

What kind of training and support can I expect as a Customer Services Advisor?

The company invests heavily in training to help colleagues develop the necessary skills for career advancement, whether in Retail or elsewhere within the Group.

What are the working hours for this position?

The working hours involve a rota basis, which includes weekends.

Are there any employee discounts available?

Yes, employees can enjoy several discounts, including 25% off most products in Halfords Retail stores, up to 50% off garage bills at Halfords Autocentre, and more discounts on various services.

Is there a possibility for career advancement in this role?

Yes, the company supports career advancement and provides training and resources to help employees progress at their desired pace.

What benefits are offered apart from salary?

Benefits include a contributory pension, life assurance, employee discounts, health cash plan, uniform, discounts on various services, and options for financial planning such as the Wagestream app.

Do I need to have retail experience to apply for this role?

Ideally, retail experience is preferred, but if you can demonstrate experience in a customer-focused sales environment, you are still encouraged to apply.

What skills are essential for success in this position?

Essential skills include delivering great customer service, a proactive approach to helping customers, problem-solving skills, and availability to work on a rota basis.

What is the company’s focus in terms of business growth?

The company is focused on rapidly growing its business with an emphasis on motoring services and electric mobility, positioning itself as a leading retailer in the UK for motoring and cycling products and services.

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.