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Customer Services Advisor

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Halfords

25d ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Sheffield

AI generated summary

  • You need retail customer service experience, problem-solving skills, and flexibility to work weekends. Sales target experience is a plus. Enjoy rewards like holiday and pension benefits.
  • You'll be fitting car parts and technology for customers, developing problem-solving skills and delivering top-notch service with Halfords. Training and career support provided for your growth.

Requirements

  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem solving skills
  • Availability to work on a rota basis, including weekends
  • Ideally, you’ll also have the following:
  • Some experience of working towards and achieving sales targets
  • We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

Responsibilities

  • You’ll soon be working on customers’ vehicles in our car park, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting and technology fitting. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.
  • We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

FAQs

Do I need experience in fitting car parts to be successful in this role?

While ideal, previous experience in fitting car parts is not required. We provide training to ensure you have the skills needed to deliver exceptional service to customers.

What skills are important for a Customer Services Advisor in the automotive industry?

Strong communication skills, a passion for cars, and the ability to provide excellent customer service are key skills for success in this role.

What kind of training is provided for new Customer Services Advisors?

We have training in place to ensure you have the skills needed to excel in this role, even if you have no previous experience fitting car parts. Our goal is to help you deliver market-leading standards of service to customers.

What will be my primary responsibilities as a Customer Services Advisor?

Your primary responsibilities will include providing top-notch customer service, assisting customers with their car part needs, and ensuring a positive experience for all customers. Your passion for cars will help you succeed in this role.

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.