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Customer Services Advisor

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Halfords

11d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Newcastle

AI generated summary

  • You need retail customer service experience, strong problem-solving skills, availability for a rota including weekends, basic knowledge of car parts and cycle repair, and sales target achievement.
  • You will work on cars and bikes, delivering fitting services, solving practical problems, and enhancing customer experiences while receiving training for career development.

Requirements

  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem solving skills
  • Availability to work on a rota basis, including weekends
  • Some knowledge and skills in car parts fitting and cycle repair
  • Some experience of working towards and achieving sales targets

Responsibilities

  • You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer.
  • This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.
  • We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently.
  • We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

FAQs

What are the main responsibilities of a Customer Services Advisor at Halfords?

The main responsibilities include delivering a wide range of fitting services such as car parts fitting, technology fitting, cycle building, and cycle servicing, as well as providing excellent customer service and helping customers with their vehicle and bike needs.

Is prior experience in retail necessary for this role?

While retail experience is ideally preferred, the key is to demonstrate experience in a customer-focused sales environment. Training will be provided to develop the necessary skills.

What kind of training will be provided?

Halfords offers extensive training to help develop practical problem-solving skills, fitting skills, and customer service expertise to ensure employees can deliver market-leading standards of service.

What are the working hours for this position?

The role requires availability to work on a rota basis, which includes weekends.

Are there any discounts offered to employees?

Yes, employees enjoy various discounts, including 25% off most products in Halfords Retail stores and online, up to 50% off garage bills at Halfords Autocentre, and additional discounts at Tredz and for Halfords Breakdown Cover.

Is previous experience with car parts and cycle repairs required?

Some knowledge and skills in car parts fitting and cycle repair are preferred but not mandatory; candidates with a genuine interest may also be considered.

What benefits are offered to employees in this role?

Benefits include a contributory pension, holiday entitlement, life assurance, employee discounts, health cash plans, and more, aimed at enhancing financial wellbeing and overall health.

Does Halfords support diverse applications?

Yes, Halfords is committed to creating an inclusive workplace and welcomes applications from individuals of all backgrounds and embraces diversity within the organization.

Is there an option for financial planning support?

Yes, employees can access Wagestream, a financial planning app that allows them to control their pay and save automatically from their salary.

Can I apply if I do not meet all the criteria listed?

Yes, candidates are encouraged to apply even if they do not meet all the criteria, as Halfords values diversity and is open to various backgrounds and experiences.

Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.