FAQs
What are the main responsibilities of a Customer Services Advisor?
The main responsibilities include delivering a wide range of fitting services such as car parts fitting, technology fitting, cycle building, and cycle servicing, as well as providing excellent customer service and problem-solving support to customers.
Is prior experience in fitting car parts or cycle repair required for this role?
While prior experience in fitting car parts and cycle repair is ideal, it is not mandatory. We provide training to help you develop the necessary skills.
What kind of training will I receive?
You will receive training designed to develop your practical problem-solving skills and ensure you deliver market-leading standards of service.
Do I need to have retail experience to apply?
Ideally, yes, but if you can demonstrate experience in a customer-focused sales environment, we can help you with the rest.
What kind of career development opportunities are available?
We invest heavily in training and development, offering support for various career paths within Retail and other areas of the Group to help you achieve your ambitions.
What employee discounts do you offer?
We offer a 25% discount on most products in Halfords Retail stores and online, as well as discounts of up to 50% on garage bills at Halfords Autocentre and other benefits you can find in our rewards section.
Are there specific working hours for this role?
Yes, you will be required to work on a rota basis, which will include weekends.
Is there support for health and wellbeing?
Yes, we offer an employee assistance programme that provides free, independent, and confidential support and counselling 24/7, along with a health cash plan to help with healthcare costs.
Do you offer any financial planning tools?
Yes, we offer Wagestream, a financial planning app that allows you to access up to 30% of your pay as you earn it and helps you save automatically for future needs.
Is this an inclusive hiring process?
Yes, we are committed to creating an inclusive workplace and welcome applications from all backgrounds, embracing diversity within our team.