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Customer Services Advisor

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Halfords

Nov 14

Applications are closed

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Derby

Requirements

  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem solving skills
  • Availability to work on a rota basis, including weekends
  • Some knowledge and skills in car parts fitting and cycle repair
  • Some experience of working towards and achieving sales targets

Responsibilities

  • You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer.
  • This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.
  • We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently.
  • We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

FAQs

What are the main responsibilities of a Customer Services Advisor?

The main responsibilities include delivering a wide range of fitting services such as car parts fitting, technology fitting, cycle building, and cycle servicing, as well as providing excellent customer service and problem-solving support to customers.

Is prior experience in fitting car parts or cycle repair required for this role?

While prior experience in fitting car parts and cycle repair is ideal, it is not mandatory. We provide training to help you develop the necessary skills.

What kind of training will I receive?

You will receive training designed to develop your practical problem-solving skills and ensure you deliver market-leading standards of service.

Do I need to have retail experience to apply?

Ideally, yes, but if you can demonstrate experience in a customer-focused sales environment, we can help you with the rest.

What kind of career development opportunities are available?

We invest heavily in training and development, offering support for various career paths within Retail and other areas of the Group to help you achieve your ambitions.

What employee discounts do you offer?

We offer a 25% discount on most products in Halfords Retail stores and online, as well as discounts of up to 50% on garage bills at Halfords Autocentre and other benefits you can find in our rewards section.

Are there specific working hours for this role?

Yes, you will be required to work on a rota basis, which will include weekends.

Is there support for health and wellbeing?

Yes, we offer an employee assistance programme that provides free, independent, and confidential support and counselling 24/7, along with a health cash plan to help with healthcare costs.

Do you offer any financial planning tools?

Yes, we offer Wagestream, a financial planning app that allows you to access up to 30% of your pay as you earn it and helps you save automatically for future needs.

Is this an inclusive hiring process?

Yes, we are committed to creating an inclusive workplace and welcome applications from all backgrounds, embracing diversity within our team.

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Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.

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