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Customer Services Advisor

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Halfords

Oct 21

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

Requirements

  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem solving skills
  • Availability to work on a rota basis, including weekends
  • Some knowledge and skills in car parts fitting and cycle repair
  • Some experience of working towards and achieving sales targets

Responsibilities

  • You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer.
  • This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.
  • We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently.
  • We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

FAQs

What are the main responsibilities of a Customer Services Advisor at Halfords?

The main responsibilities include delivering market-leading customer service, fitting car parts and technology, servicing bicycles, building cycles, and working on customers’ vehicles in the car park.

Is previous experience required for this role?

While prior experience in retail or customer service is preferred, it is not mandatory. Enthusiasm for motoring and cycling, along with a willingness to learn, is what matters most.

Will I receive training for this role?

Yes, Halfords invests heavily in training to equip colleagues with the necessary skills for their roles, including practical problem-solving and customer service skills.

What kind of work schedule can I expect?

You will be required to work on a rota basis, which includes weekends.

Are there any discounts available for employees?

Yes, employees can enjoy various discounts, including 25% off most products in Halfords Retail stores, up to 50% off garage bills at Halfords Autocentre, and discounts on insurance, groceries, and more.

What qualities are necessary for success in this role?

Successful candidates should have experience in delivering great customer service, be proactive in helping customers, possess problem-solving skills, and ideally have some knowledge in car parts fitting and cycle repair.

How does Halfords support career progression?

Halfords offers extensive training and support to help employees develop their careers at their own pace, whether in retail or other areas within the Group.

Is there a financial planning tool available for employees?

Yes, Halfords offers the Wagestream app, which allows employees to access up to 30% of their pay as they earn it and save automatically from their salary.

Does Halfords have diversity and inclusion initiatives?

Yes, Halfords is committed to creating an inclusive workplace and welcomes applications from all backgrounds, embracing diversity within the organization.

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Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.

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