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Customer Services Advisor

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Cambridge University Press & Assessment

3d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Manila
  • 25d left

AI generated summary

  • You should have a degree or equivalent experience, 1+ years in customer service, process management skills, IT proficiency, attention to detail, and excellent communication abilities.
  • You will handle email and phone enquiries, resolve issues, maintain records, log complaints and compliments, meet SLAs, onboard customers, and manage customer data.

Requirements

  • Educated to degree level or with equivalent professional experience
  • At least 1 year of extensive customer service experience
  • Process management experience
  • IT literate (proficient in the use of MS Office particularly Word, Outlook & Excel)
  • Accuracy and attention to detail
  • Ability to manage workload in pressured situations
  • Excellent communication skills – written and verbal

Responsibilities

  • Provide high-quality service for email and telephone enquiries, ensuring effective resolution.
  • Maintain accurate records of all enquiries and escalate issues to the Shift Lead as needed.
  • Identify and record formal complaints, expressions of dissatisfaction, or compliments according to policy.
  • Meet department SLAs and customer satisfaction levels.
  • Set up new accounts, onboard new customers, and maintain customer data.

FAQs

What is the salary range for the Customer Services Advisor position?

The salary range for this position is Php 24,000 to Php 30,000.

Where is the job located?

The job is located in Makati City, Metro Manila, Philippines.

What type of employment is being offered?

The position is a permanent employment type.

What is the work schedule for this role?

The work schedule is from 6PM to 2AM Manila time.

Is there a requirement for in-office work?

Yes, applicants must be open to working in the office two days a week as part of a hybrid work environment.

Who can I contact for more information about the job?

You can contact Hannah Heradura at hannah.heradura@cambridge.org for more information.

What qualifications are required for this position?

You should be educated to degree level or have equivalent professional experience, along with at least 1 year of extensive customer service experience.

What skills are necessary for the role?

Necessary skills include IT literacy, accuracy and attention to detail, the ability to manage workload in pressured situations, and excellent communication skills—both written and verbal.

Does the company offer benefits or well-being programs?

Yes, the company offers comprehensive healthcare benefits, coverage for dependents, group life insurance, and robust well-being programs.

How can candidates apply for this position?

Candidates can submit their applications through the provided channels, and it's advantageous to include a Cover Letter along with their CV.

When is the application deadline for this job?

The closing date for application submission is on March 3, 2025, but it may close earlier if sufficient applications are received.

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Cambridge University Press & Assessment

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Mission & Purpose

We are a world-leading academic publisher and assessment organisation, and part of the University of Cambridge. We’re driven by a simple mission – to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Our team is one connected, global community, pursuing potential and moving forward, together. We will keep exploring, collaborating, and innovating to find bold new ways to spread knowledge, spark enquiry, and aid understanding.