Logo of Huzzle

Home

Matches

Explore

Manage

Customer Services Advisor

image

Halfords

11d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Leicester

AI generated summary

  • You should have retail customer service experience, problem-solving skills, knowledge of car parts and cycle repair, and a track record of achieving sales targets. Availability for a rota, including weekends, is essential.
  • You will work on vehicles and bikes, provide fitting services, and develop practical problem-solving skills while delivering excellent customer service in a supportive training environment.

Requirements

  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem solving skills
  • Availability to work on a rota basis, including weekends
  • Some knowledge and skills in car parts fitting and cycle repair
  • Some experience of working towards and achieving sales targets

Responsibilities

  • You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer.
  • This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.
  • We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently.
  • We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

FAQs

What experience do I need for the Customer Services Advisor role?

Ideally, you should have experience delivering great customer service, preferably in a retail sales environment. Familiarity with car parts fitting and cycle repair is a plus.

Is training provided for this role?

Yes, we provide training to develop your skills in fitting services, customer service, and practical problem-solving.

What are the working hours for this position?

You will be required to work on a rota basis, which includes weekends.

Are there any benefits or discounts offered?

Yes, you can enjoy a variety of rewards, including discounts on products, garage bills, and healthcare, as well as additional perks like life assurance and a health cash plan.

Is prior experience in retail essential?

While retail experience is ideal, if you can demonstrate experience in a customer-focused sales environment, we can provide the necessary training.

What types of fitting services will I be involved in?

In this role, you will deliver a range of fitting services, including car parts fitting, technology fitting, cycle building, and cycle servicing.

Is there opportunity for career progression?

Yes, we invest heavily in training and support for career development, allowing you to pursue various career paths within our group.

Do I need to have knowledge about cars and bikes to apply?

Some knowledge and skills in car parts fitting and cycle repair are ideal; however, enthusiasm and a willingness to learn are also highly valued.

What should I do if I don't meet all the criteria?

We encourage you to apply anyway! We believe in creating an inclusive workplace and welcome applications from all backgrounds.

Are there any financial planning benefits offered?

Yes, we offer the Wagestream app, which provides you with more control over your pay, allowing access to a portion of your earned pay and options to save automatically.

Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.