Customer Services Advisor - Edinburgh

Halfords

2mo ago

Applications are closed

Job
Part-time
Entry Level
Hospitality & Retail
Edinburgh

Requirements

Experience of delivering great customer service, ideally in a retail sales environment
A proactive approach to helping customers and understanding their needs
Problem solving skills
Availability to work on a rota basis, including weekends
Ideally, you’ll also have the following:
Some knowledge and skills in car parts fitting and cycle repair
Some experience of working towards and achieving sales targets

Responsibilities

You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

FAQs

Do I need previous experience in fitting car parts or bike repair to apply for this role?

It is ideal to have some experience in fitting car parts and cycle repair, even as a hobby. However, we provide training to ensure you have the necessary skills to deliver market-leading standards of service.

What will be my main responsibilities as a Customer Services Advisor in Edinburgh?

Your main responsibilities will include providing excellent customer service, fitting car parts, and assisting with bike repairs. You will also be responsible for maintaining market-leading standards of service.

Will there be opportunities for career progression within this role?

Yes, there may be opportunities for career progression within the company for Customer Services Advisors who demonstrate exceptional skills and performance.

What kind of training will be provided for this role?

We have training in place to help you develop the skills needed to fit car parts and assist with bike repairs. Additionally, you will receive training on delivering market-leading standards of service.

Halfords

Retail & Consumer Goods

Industry

10,001+

Employees

1892

Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.