Customer Services Advisor - Milton Keynes

Halfords

2mo ago

Job
Part-time
Entry Level
Hospitality & Retail
Milton Keynes

AI generated summary

You need experience in retail customer service, problem-solving skills, availability for weekend work, and ideally, knowledge of car parts fitting, cycle repair, and sales targets.
You'll be fitting car parts, technology, building bikes, and servicing cycles in-store and in the car park, providing excellent service to customers and developing your practical problem-solving skills. Opportunity for career progression and training available.

Requirements

Experience of delivering great customer service, ideally in a retail sales environment
A proactive approach to helping customers and understanding their needs
Problem solving skills
Availability to work on a rota basis, including weekends
Ideally, you’ll also have the following:
Some knowledge and skills in car parts fitting and cycle repair
Some experience of working towards and achieving sales targets

Responsibilities

You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

FAQs

Do I need experience in fitting car parts and cycle repair to apply for this role?

Ideally, some experience in fitting car parts and cycle repair would be beneficial, but we provide training to help you gain the necessary skills for the job.

What is the importance of customer service in this role?

Customer service is crucial in this role as you will be interacting with customers on a daily basis, providing them with excellent service and assistance with their car and bike needs.

What training opportunities are available for this position?

We have training programs in place to help you develop the skills needed for the role, including fitting car parts and cycle repair. We are committed to helping you succeed in delivering market-leading standards of service.

What qualities are important for a Customer Services Advisor in Milton Keynes?

Good communication skills, enthusiasm for cars and bikes, a knack for customer service, and a willingness to learn are important qualities for this role.

Halfords

Retail & Consumer Goods

Industry

10,001+

Employees

1892

Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.